JOB SUMMARY

The Case Manager serves as the primary coordinator of services for participants enrolled in the PWDC program. This role assists participants in navigating healthcare systems, accessing behavioral health treatment, and connecting to social services such as housing, childcare, and employment support.

The Case Manager works closely with clinicians, peer recovery specialists, and other program staff to ensure participants receive coordinated care that promotes recovery, maternal wellness, and healthy family outcomes.

JOB DUTIES

• Conduct intake assessments to identify participant needs and service goals.
  • Develop individualized service plans for program participants.
  • Coordinate referrals to healthcare providers, behavioral health services, and community resources.
  • Monitor participant progress and maintain regular communication with participants.
  • Assist participants with accessing resources such as housing, transportation, and childcare.
  • Collaborate with multidisciplinary team members to coordinate services.
  • Maintain accurate documentation in the electronic health record system.
  • Participate in team meetings and case reviews.

QUALIFICATIONS 

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.

• Experience in case management, social services, or behavioral health preferred

• Experience working with vulnerable populations including pregnant women or families preferred

• Valid driver’s license and reliable transportation required for community-based services and home visits.

SMART GOALS

•  Maintain regular contact with assigned participants to support program engagement

•  Develop service plans for all assigned participants

•  Coordinate referrals to needed services within program timelines

•  Maintain 90% compliance with documentation requirements

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Ability to sit for extended periods during documentation and meetings

• Ability to travel within the community for home visits and meetings

•  Ability to lift up to 15 pounds occasionally

• Services are provided in both office and community settings, including participant homes when appropriate.

EMPLOYMENT CONDITIONS

This job description is intended to convey information essential to understanding the scope of the Director of Finance position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Duties may be modified to meet evolving business needs.

COMPENSATION & BENEFITS

SALARY: $52,000

Comprehensive Benefits Package, including:

• Medical, Dental, and Vision Coverage

• Paid Time Off (PTO) & Holidays

• Professional Development Opportunities

• Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

JOIN OUR TEAM!

Friend Health – HRDI is committed to improving maternal and child health outcomes through integrated behavioral health and recovery services. The Pregnant Women with Dependent Children (PWDC) Program supports pregnant and parenting women experiencing substance use disorders through treatment services, parenting support, and coordinated care.

We are seeking a compassionate Case Manager who is passionate about helping women and families overcome barriers and access the services they need to achieve recovery and stability.