The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.
An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.
We are currently seeking a Full-Time Banquet Captain.
POSITION PURPOSE: Assist, supervise and train staff in the maintenance and coordination of banquet rooms including the enforcement of policies re: set-up, upkeep, service, break down, and cleaning.
We Offer the Following Benefits:
- Free Shift meal
- Travel, dining and movie discounts
- Health, Dental & Vision coverage and Life insurance
- Short-term and Long-term Disability pay
- Dividend Reinvestment Program
- Matching 401K
ESSENTIAL FUNCTIONS:
- Supervise and train staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
- Supervise and train staff in the service of food and beverages according to standards.
- Participate in set up of banquet rooms and service of food & beverage to guests.
- Communicate frequently with supervisors and managers as to the progress of the day's work.
- Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner.
- Ensure accuracy of event billing. May review guest check with client after function and obtain signature.
POSITION REQUIREMENTS:
- Ability to comprehend English in order to receive instructions from managers and guests and to communicate with all members of the banquet department.
- Ability to respond quickly and accurately to guest requests.
- Ability to handle multiple tasks quickly and efficiently.
- Ability to lift 30 lbs. with or without a reasonable accommodation.
- Prior Banquet Server experience required. Prior hospitality supervisory experience preferred.