Job purpose

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

Duties and responsibilities

• Scheduling and confirming appointments


• Welcoming patients and updating their information in the dental software(s)


• Registering new patients according to established office protocols


• Verifying insurance and accurately building patient insurance plans in the dental


• software(s)


• Assisting patients to complete all necessary forms and documentation


• Answering and managing incoming calls


• Responding and complying with requests for information


• Preparing documentation for upcoming appointments


• Checking daily appointment schedules and filling gaps to ensure positive production


• Monitoring and replying to e-mails and voicemails


• Maintaining a professional reception area


• Safeguarding patient privacy and confidentiality


• Maintaining OSHA and HIPPA Compliance


• Perform all other duties as assigned