• Provides patient care, assessment and planning in close collaboration with the physician, APP and multi-disciplinary teams. Is responsible for facilitating patient communications as needed, including but not limited to phone calls and MyChart messaging and will utilize resources efficiently and effectively
• May be responsible for administering treatment and medications per policy, as needed
• The incumbent has the added responsibility of providing a communication as a direct liaison between provider and patient, making certain that the patient's questions and concerns have been addressed.
- This position will utilize clinical protocols to facilitate patient care and support
• Demonstrates the knowledge and skills necessary to provide care, based upon physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served.
• Uses EPIC to document all chart and phone encounters, identifies potentially avoidable/non-reimbursed events, quality indicators and core measures.
• Maintains documentation, which is in compliance with regulatory guidelines and/or accrediting bodies.
• Maintains confidentiality of all medical and department records.
• Must be able to ensure all matters related to patient information are kept secured, meeting confidentiality compliance standards set by TJC and HIPAA.
• Creates a relationship-based patient experience for patients and clinical team. Improves the patient care experience.
• Coordinates patient communication and follows-up on a regular basis. Documents all patient contact in EPIC.
• Returns phone, email and MyChart inquiries within 24-48 hours or as specified by leadership team, keeping physician(s) and team informed about progress.
• The incumbent must be able to serve a variety of patients simultaneously, taking into account the unique needs of each.
*Other duties as requested are required
Knowledge, Skills and Abilities:
1. Ability to interact effectively with persons of differing socioeconomic backgrounds.
2. Philosophy consistent with the Renown Health Living Our Values
3. Knowledge and methodology, which allows for effective patient/family teaching.
4. Initiates effective problem-solving steps.
5. Knowledge of basic clinical skills.
6. Demonstrates sound nursing judgment and decision-making skills.
7. Demonstrates the knowledge and skills necessary to provide care, based on physical, motor/sensory, psychosocial, and safety appropriate to the age of the patient served.
8. Good organizational skills.
9. Knowledge of clerical and office skills helpful.
This position does provide direct patient care.
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