Join our welcoming dog grooming salon as a Front Desk Receptionist, where you'll be the first point of contact for pet owners and their beloved companions. This entry-level position offers the opportunity to work in a dynamic, pet-friendly environment while providing exceptional customer service and administrative support to ensure smooth daily operations.
Tasks
Key Responsibilities
- Greet customers and their pets warmly upon arrival and departure
- Schedule grooming appointments using salon management software
- Answer phone calls and respond to customer inquiries about services and pricing
- Process payments and handle cash transactions accurately
- Maintain detailed customer records and pet information in the database
- Coordinate with groomers to manage appointment flow and wait times
- Assist with pet check-in and check-out procedures
- Handle customer concerns and complaints with professionalism and empathy
- Maintaining Cleanliness of the shop with light vacuuming, dusting and wiping down front desk area
Requirements
Required Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Comfortable working around dogs of all breeds, sizes and temperaments
- Strong communication and interpersonal skills
- Basic math skills for handling payments and transactions
- Ability to remain calm in busy or stressful situations
- Professional appearance and demeanor
- Reliable attendance and punctuality
Preferred Qualifications
- Experience in pet care, veterinary, or grooming industry
- Knowledge of dog breeds and basic pet care
- Bilingual capabilities (English/Spanish preferred)
- Previous experience with appointment scheduling systems
- Basic understanding of pet grooming services and pricing
Technical Skills
- Proficiency with computer systems and point-of-sale software
- Ability to learn salon management software quickly
- Basic phone system operation
- Cash handling and credit card processing
- Email and basic office software skills
- Multi-tasking abilities in a fast-paced environment
Benefits
At Bark & Bougie, we offer Paid time off, as well as an enriching environment to learn within your position. You get to give clients a peace of mind with bringing their pups knowing that they will be safe and having a great spa day.
If you enjoy interacting with clients and their dogs in a open and inviting environment, please apply. Please have your phone number , email address, and experience + certifications on your resume to really stick out. We will get back to you once we review your application, if we think you will be a great fit , we will contact you to schedule an interview.