Responsible for assisting in the on-shift operation of all non-catered, front-of-house F&B operations, including tracking team member arrivals, section and side duty assignments, checking out server stations, assisting with seating, maintaining the reservation system, and supporting daily service operations. This role involves conducting pre-shift staff meetings, advising the F&B Manager of staffing or facility issues, and interacting with VIP table owners for special requests. The Assistant F&B Manager assists the Department Director and F&B Manager with guest interactions, maintains communication with the Chef regarding seating and specials, and works with the Director to renew seasonal agreements with RP VIP Table owners.
Essential Job Functions:
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
- Assist in monitoring operational costs, including food, beverage, and labor expenses, ensuring alignment with budgetary guidelines.
- Help identify any problems, concerns, and opportunities for improvement in operations and staff.
- Participate in weekly management meetings and daily pre-shift meetings to ensure clear communication and operational alignment.
- Ensure accurate completion of all employee check-outs and verify the generation of end-of-day reports, including the nightly shift report.
- Maintain detailed records of VIP guest preferences and requests to personalize future visits and strengthen loyalty.
- Collaborate with F&B Leadership to ensure the timely renewal of contracts and maintain strong, ongoing relationships of the VIP table owners.
- Responsible for the interviewing, hiring and training of all front-of-house staff.
- Aid in ensuring all outlets to meet or exceed standards in food quality, safety, and cleanliness.
- Support the implementation, maintenance, and troubleshooting of Point-of-Sales (POS) systems, ensuring staff are properly trained and equipped to handle system issues, minimize errors, and ensure efficient order processing and billing.
- Enforce operational policies, procedures, and training programs, with accountability, to maintain consistency, compliance with health and safety regulations, and enhance team performance.
- Ensure adherence to all local, state, and federal regulations, including health codes, liquor licensing, and labor laws.
- Ensure a positive guest experience by addressing customer concerns, complaints, and feedback promptly and professionally.
- Maintain a strong level of teamwork and camaraderie with all food and beverage management and employees, as well as other departments within the company.
- Responsible for ensuring team member compliance with all company policies and procedures.
- Responsible for monitoring performance of front-of-house team members, providing feedback to individuals, developing action plans, and ensuring all performance standards are met.
- Resolve team member conflicts offering guidance, and support to team members, and mediating employee issues.
- Assist in any areas of the restaurant when staffing constraints require, including front-of-house, back-of-house, or customer service, to ensure smooth operations and maintain high service standards.
- Ensure cleanliness throughout all outlets on a daily, weekly, and monthly basis, promoting a safe and hygienic environment for staff and guests, while training staff on proper hygiene and safety practices to maintain a clean and safe work environment.
- Assist in maintaining and updating inventory count sheets monthly, utilizing a sheet-to-shelf approach via FoodTrac to ensure proper stock management.
- Assist in monitoring all alcohol, non-alcohol and all operating supply ordering, receiving, storage, and ensure the safety and security of all alcohol products in compliance with regulations.
- Assist in determining work procedures, prepare work schedules, and expedite workflow, when needed.
- Perform all other duties as assigned.