POSITION SUMMARY
Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff.
Essential Functions Statement(s)
- Schedules appointments related to physical therapy (walk-in and via phone)
- Manages phone system and assists Physical Therapist in taking messages
- Greets visitors and patients to determine their needs and directs them accordingly
- Administers and enters patient intake forms
- Communicates with patients regarding insurance coverage and financial responsibility
- Collects co-pay, co-insurance and other balances owed on account
- Prints billing slip for Physical Therapist to mark services performed
- Schedules follow-up appointments and cancels patient appointments due to no show
- Enters charges and reconciles payments
- Manages buckets in Athena and ensures that claims are in drop status at charge entry
- Maintains cash drawer for making changes and balances it daily
- Verifies that all billing slips are submitted at the end of the day
- Serves as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointment
- Performs others tasks as assigned
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Experience: Previous experience in the operations of a physical therapy office is preferred.
Computer Skills: Must be computer literate. Basic computer skills required.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- 8 Paid Holidays
Equal Opportunity Employer/Veterans/Disabled