• Providing customer support and technical issue resolution via email, chat, social media and

other online platforms.

• To be able to handle multiple concurrent chat and email, outbound calls interactions while

addressing frequent start and stops from emails, social media interactions and other online

platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile

app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team

members based on independent testing.

• Escalating real-time issues to client/supervisor.

• Translate Mandarin to English and vice versa

• Report and minutes writing in English or Chinese