About the Department

Performs a variety of tasks in the maintenance, operation, and supervision of recreational facility for the Town of Wake Forest.
 
Duties and Responsibilities

• Greet and welcome members, guests, and visitors in a friendly, professional manner
• Supervision of gym/facility patrons.
• Locking and unlocking of building doors.
• Maintaining records and reports
• General maintenance and upkeep of the facility.
• Process check-ins efficiently for programs, classes, and events
• Verify enrollment and maintain accurate program rosters/attendance records
• Assist with registrations, payments, and general program information
• Answer phone calls, emails, and in-person inquiries
• Provide excellent customer service and resolve guest concerns promptly
• Distribute information on schedules, activities, and community services
• Perform basic administrative tasks such as updating records and forms
• Monitor and maintain the cleanliness of the front desk, lobby, equipment and shared spaces in the facility
• Ensure a safe and welcoming environment for all participants

Position Duties

Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills.        
• Must possess the ability to relate to and communicate with individuals and with groups of people.
• Must possess independent decision-making ability.
• Minimum of high school diploma or equivalent.
• Possession of a valid North Carolina driver’s license.
• Must submit to pre-employment drug screen.
• CPR/AED/First Aid Certification

Minimum Qualifications

Any combination of education and experience equivalent to graduation from high school with considerable experience working in an administrative assistant and/or customer service role.  Some experience in a supervisory role is preferred.