Job Description: Service Porter
Position: Service Porter
Department: Service
Reports To: Service Manager
Position Summary
The Service Porter plays a key role in supporting the Service Department by ensuring smooth operations, maintaining dealership standards, and assisting customers. This position involves vehicle handling, light maintenance tasks, and providing excellent customer service through efficient support and transportation services.
Key Responsibilities
Vehicle Management & Inventory
Check in and document incoming vehicle inventory accurately.
Move vehicles to designated service, parking, or display areas as directed.
Maintain organization and cleanliness of vehicle lots and service lanes.
Customer Service & Transport
Provide shuttle service to transport customers to and from the dealership in a timely and courteous manner.
Assist customers with vehicle pick-up, drop-off, and valet-style service.
Maintenance & Facility Support
Perform light maintenance tasks such as area beautification, and vehicle cleaning when needed.
Assist with dealership facility cleanliness, including service drive and parking areas.
Team Support
Deliver parts, documents, or vehicles as required.
Support service advisors, technicians, and other dealership staff with operational needs.
Perform other duties as assigned by management.
Qualifications
Valid driver’s license with a clean driving record.
Ability to safely operate manual and automatic transmission vehicles.
Excellent communication and customer service skills.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment and follow instructions.
Physical ability to stand, walk, and move vehicles for extended periods.
Work Environment
Primarily outdoors with exposure to weather conditions.
Fast-paced automotive dealership setting.
Requires frequent movement, driving, and interaction with customers.
Benefits (customize if applicable)
Competitive hourly wage
Health, dental, and vision insurance options
Employee discounts on vehicles, parts, and service
Career growth opportunities within the dealership