We are looking for a Lead ServiceNow GenAI Architect to drive the design and delivery of next-generation AI capabilities on the ServiceNow platform. You will lead multiple workstreams embedding generative AI into enterprise workflows, ensuring high-quality solutions, robust governance, and technical mentorship across the programme.
Main Responsibilities:
- Lead design and delivery of GenAI use-cases on ServiceNow (Now Assist Skills, Agents)
- Define architecture, standards and best practices for GenAI on the platform
- Translate business process maps into scalable ServiceNow solutions and supervise implementation
- Mentor engineers, run technical reviews and own solution quality and governance
- Integrate ServiceNow with external model providers, RAG/vector stores and backend APIs securely
- Implement observability, telemetry and prompt-tuning controls for AI features
- Coordinate UAT, staged roll-outs and production cutovers; manage rollback/runbooks
Requirements
- 6+ years ServiceNow delivery experience with demonstrable hands-on work on Now Assist Skills / Agents
- Proven leadership in at least two ServiceNow areas (ITOM, TPSM, CSM or equivalent)
- Strong scripting (JavaScript / Glide API), Flow Designer and IntegrationHub experience
- Practical understanding of RAG, prompt engineering and vector DB integrations (Pinecone, Weaviate, etc.)
- Experience defining governance, security and observability for AI features
- Excellent stakeholder management, workshop facilitation and technical documentation skills
- Relevant ServiceNow certifications desirable (CAD, ITOM/CSM specialist)
Benefits
- Solid, competitive salary.
- Work in multilingual, multinational and multicultural environment on international projects
- Medical care