[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success.

[Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you!

About the Role:

This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered.

ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED.

This is NOT a desktop support role.

If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply.

We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting.

We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.

At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work.

Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE