SSVF Service Coordinator – Full-Time

Make a Difference Every Day

Join a mission-driven team dedicated to supporting veterans and their families. As an SSVF (Supportive Services for Veteran Families) Service Coordinator, you will play a key role in promoting housing stability, connecting participants to vital services, and empowering individuals to rebuild their lives in the Calhoun County.

If you’re passionate about serving others, thrive in a hands-on environment, and want to make a measurable impact—this is the role for you.

What You’ll Do

• Provide case management services to veterans and their families.
• Assist participants in accessing supportive services, benefits, and community resources.
• Screen applicants and determine eligibility for the SSVF program.
• Conduct needs assessments and creates housing stability plans.
• Manage an active caseload while building strong, supportive relationships.
• Evaluate participant progress and coordinate with internal team members.
• Maintain accurate documentation in program databases.
• Conduct community and street outreach to homeless veterans.
• Develop relationships with landlords and property managers.
• Represent VOAMI at community meetings and presentations.
• Participate in ongoing training and professional development.

Additional Responsibilities

• Represent VOAMI professionally at community events.
• Follow all VOAMI policies, procedures, and training requirements.
• Refer participants to SSVF-funded legal services when needed.
• Must maintain a valid Michigan Driver’s License and an operable insured automobile for authorized travel
• Must have a driving record that is acceptable to VOAMI’s insurer Complete assigned trainings on time.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in social work, human services, or related field
  OR 3+ years’ experience with veterans or vulnerable populations.
• Military service or training may substitute for education.
• Strong ability to build rapport with clients, partners, and colleagues.
• Excellent communication (written and verbal) and organizational skills.
• Ability to work independently and meet deadlines.
• Comfortable working with diverse populations and varying levels of stability.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Internet Explorer).
• Basic understanding of mental health disorders.
• Availability to work a non-traditional schedule, including evenings, weekends, or holidays as needed.

Work Environment & Physical Requirements

• Primarily office-based with frequent interaction with staff and the public.
• May encounter interruptions and individuals experiencing emotional distress.
• Frequent sitting, standing, walking, talking, hearing, and driving required.
• Close and distance vision necessary.

Benefits

VOAMI offers a comprehensive and competitive benefits package for full-time employees, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Supportive, mission-driven work culture

Ready to Appy: www.voami.org/careers

VOAMI is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.