Position Title: Parts Specialist

Reporting to: Parts Manager

Department: Parts

Central Power Systems & Services is a privately held company with deep roots going back to 1954.  

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Parts Specialist to help support that mission. 

 JOB SUMMARY  

This position will work behind the counter in the parts department and be the “parts go-to” person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills.  Compensation includes a competitive, team-based incentive plan based on department performance!

Responsibilities

Provide excellent customer service to both internal and external customers

Work closely with vendors and customers to provide parts in a timely manner

Prepare/perform daily & weekly shipments

Organize and ship parts

Provide shipping and receiving department support when needed

Create and maintain standard operating procedures for shipping & receiving

Research websites and vendor databases for parts pricing

Actively seek opportunities to upsell to retail customers

Assist customers with exchanges, returns and warranty claims

Work to reduce overstocking and to remove obsolete parts

Support Service Department to ensure adequate stocking and timely arrival of necessary parts

Follow up with retail customers after the sale to ensure customer satisfaction

Great Benefits

Competitive Salary

Tool Programs available for entry level technicians

Health Benefits including Medical, Dental, Vision and Life insurance

401(k) with a company match

Paid Time Off + 7 Company Paid Holidays

Productive Work Environment with opportunity for internal growth