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Posted 1mo ago

Manager, Claims Analytics

@ Co-operators
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Montreal or Quebec City or Calgary or Mississauga or Guelph
$91k-$141k/yrHybridFull Time
Responsibilities:lead projects, coach team, ensure quality
Requirements Summary:3-5 years in Claims Analytics or related field; bachelor’s in mathematics, actuarial, statistics, computer science or related field; strong leadership; SQL/data extraction; BI tools; knowledge of insurance concepts; English proficiency; role mainly outside Quebec and non-Francophone.
Technical Tools Mentioned:SQL, Data Visualization, Business Intelligence
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Job Description

#IN-DNI #LI-DNI

Company: CGIC
Department: Claims
Employment Type: Temporary Full-Time (12 months)
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

 

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Manager, Claims Analytics, you will lead both people and projects, playing a central role in developing a high‑performing team aligned with our strategic workforce plan. You will actively shape and influence the evolution of our team culture within the broader Analytics Community, fostering collaboration, growth, and excellence. You will also be accountable for driving business outcomes by ensuring that projects are delivered on time, within scope, and within budget, contributing directly to the achievement of our organizational goals.

 

How you will create impact:

  • Representing the team in project planning and scrums with business partners, translating business needs into clear objectives, and communicating progress to stakeholders.
  • Managing claims analytics projects and operations by setting and communicating objectives, measuring progress, addressing issues, and solving analytics and technical problems escalated by staff.
  • Ensuring the quality and effectiveness of outcomes by meeting standards and policies and achieving the intended results (data quality, accuracy, UX, performance, security, etc.).
  • Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

 

To join our team:

  • You have 3-5 years of experience in Claims Analytics, Business Intelligence, Actuarial or a relevant field.
  • You have a bachelor’s degree in mathematics, actuarial, statistics, computer science or relevant field.
  • You have demonstrated strong leadership capabilities, along with working change‑management and strategic‑thinking skills, supported by expert proficiency in analytics, data science, SQL/data extraction, business intelligence tools, data analysis and storytelling, and applied statistical methods.
  • You have strong knowledge of claims operations, claims financials, insurance metrics and attributes, and foundational insurance concepts and practices, with a working understanding of data and analytics governance and legal and regulatory environment.
  • You have strong business acumen to understand organizational needs and priorities. You have partnering, negotiation, and executive‑level communication skills.
  • This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members. 

 

How you will succeed:

  • You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
  • You foster innovation and continuous improvement with a focus on client experience.
  • You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
  • You successfully convey messages and demonstrate openness to exploring alternative points of view.
  • You use critical thinking to guide decision making.

 

What you need to know:

  • Extended work hours, including evenings and weekends, may be required.
  • As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
  • You will be subject to a background check as a condition of employment, in the event you are the successful candidate.

 

What’s in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options to support personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Volunteer opportunities to give back to your community.


Salary Information

Salary range for this role would be $91,058.00 to $141,000.00 ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

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