Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are an ambitious, detail-oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Job Summary

The School Experience Manager leads a team of School Experience Representatives, providing strategic oversight, guidance, and support to ensure the delivery of exceptional customer service across all assigned schools. This role involves managing, training, and developing team members to build and maintain positive school relationships, ensure event success, and drive retention. By fostering a proactive and solution-oriented environment, the School Experience Manager plays a pivotal role in enhancing the overall school experience.

Responsibilities

Lead and mentor a team of School Experience Representatives, providing regular training, support, and feedback.

Develop and implement best practices for communication, scheduling, and event management to ensure consistency and excellence.

Oversee the scheduling and coordination of Picture Days, Senior Roadshows, and other school photography events across multiple markets.

Maintain and update key account details, including contract terms, yearbook deadlines, and participation needs, ensuring all representatives are equipped to meet their schools' requirements.

Provide strategic guidance to the team for proactive support, including marketing materials, scheduling assistance, and pre-event preparation resources.

Collaborate cross-functionally with sales, operations, and production teams to ensure seamless event execution and customer satisfaction.

Support yearbook advisers and journalism teachers, assisting representatives in integrating photography into school publications and promoting participation.

Monitor team performance using key metrics (e.g., customer satisfaction, scheduling accuracy, retention rates) and adjust strategies as needed.

Support team and department goals on special projects as assigned.

Hard Skills (Technical & Job-Specific Skills)

Leadership & Team Management: Proven experience managing and developing a team to achieve high performance.

Project & Event Management: Ability to coordinate and schedule multiple events while managing deadlines.

Scheduling & Logistics: Experience using scheduling platforms or software to organize events efficiently.

Technology Proficiency: Familiarity with Microsoft Office, Google Suite, and Adobe Creative Suite.

Process Improvement: Ability to identify inefficiencies and recommend operational improvements.

Data Analysis & Reporting: Understanding KPIs, tracking trends, and using insights to improve service.

Marketing & Communication Tools: Familiarity with email campaigns, social media, and school communication platforms.

Knowledge of Educational Environments: Understanding school workflows, yearbook production, and administrative structures.

Strong Communication: Excellent written and verbal skills for providing clear updates and instructions.

Soft Skills (Behavioral & Interpersonal Skills)

Relationship-Building: Ability to establish trust and rapport with school administrators, educators, and team members.

Customer-Centric Mindset: A proactive approach to anticipating needs, resolving issues, and delivering quality service.

Problem-Solving: Effective troubleshooting and resolution of issues (e.g., scheduling conflicts, customer complaints).

Adaptability & Resilience: Comfortably adjusting to shifting priorities and evolving customer needs.

Attention to Detail: Ensuring events are planned and executed with precision.

Time Management & Prioritization: Balancing multiple schools, deadlines, and events effectively.

Collaboration & Teamwork: Working well with cross-functional teams to ensure a seamless customer experience.

Empathy & Active Listening: Understanding school challenges and providing relevant solutions.

Accountability & Ownership: Taking full responsibility for projects and following through on commitments.

Job Requirements

We seek individuals who have experience in corporate management of teams larger than 10 employees.

Education

High School diploma or equivalent

Physical Requirements and Work Environment

Ability to sit and work at a computer for extended periods of time.

Ability to use a computer, keyboard, mouse, and other standard office equipment regularly.

Ability to occasionally stand, walk, bend, or reach within an office environment.

Ability to lift and move items up to 15 lbs., such as files, office supplies, or equipment.

Comfortable working in a standard indoor office setting with moderate noise levels.

Ability to communicate effectively in person, via phone, and through virtual meeting platforms.

Work Schedule and Availability

This is a full-time position requiring a minimum of 40 hours per week. Work demands may extend beyond standard business hours during peak seasons or critical operational periods. Employees in this role are expected to maintain the flexibility needed to complete job responsibilities and support business needs.