Additional responsibilities include:

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  High volume of outbound calls (95-120 calls per day)
  
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  Recover outstanding payments in a timely manner
  
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  Negotiate payment arrangements while maintaining a great customer experience
  
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  Track and follow up on payment plans for delinquent accounts
  
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  Keep accurate and detailed notes and records of account activities
  
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  Prepare and distribute aging based reporting daily
  
• Provide cash forecasting for assigned customer base
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  Independently investigate and resolve discrepancies
  
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  Reconcile customer statements, billings and payments
  
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  Process various forms of payments
  

Requirements

• 3+ years’ experience in a high-volume collections environment
• 3+ years’ experience in account reconciliation/cash applications
• Experience working with call volume and collections targets and right deadlines
• Excellent communication and customer service skills
• Ability to be polite and compassionate without lacking confidence
• Strong negotiation and persuasion skills
• Strong working knowledge of Excel, Word, and Outlook
• Spanish bilingual is a plus
• Experience in Sanitation/Recycling Industry a plus
• Experience with a 3^rd party collection agency