Description

JOB SUMMARY:

Drive sustainable, profitable growth by managing and expanding assigned global customer accounts. Serve as the primary commercial contact for day-to-day account activity, ensuring strong customer relationships, accurate communication, and alignment between customer expectations and Wasco’s operational capabilities.

This role is primarily inside-based, with periodic travel to customer sites to strengthen relationships, support key initiatives, and align on strategic objectives.

ESSENTIAL FUNCITIONS:

• Account Ownership & Customer Maintenance

Serve as the primary point of contact for assigned accounts. Maintain strong, ongoing customer relationships through consistent communication, responsiveness, and proactive follow-up. Conduct regular account reviews and ensure long-term partnership stability and satisfaction.

• Voice of the Customer

Act as the internal advocate for the customer by clearly communicating customer needs, expectations, feedback, and market insights to engineering, operations, quality, and leadership teams. Ensure customer priorities are understood and appropriately addressed across functions.

•  Customer Specifications & Commercial Alignment

Maintain ownership and awareness of customer specifications, requirements, and program expectations. Ensure internal teams understand specification changes, compliance requirements, and customer standards. Coordinate cross-functional communication to support accurate execution.

• Grow Wasco (Account Expansion & Revenue Growth)

Identify opportunities to increase share of business within existing accounts through new products, expanded programs, or strategic initiatives. Support revenue growth while maintaining margin discipline and alignment with company objectives.

•  Commercial Execution & Proposal Management

Manage RFQs, prepare quotations, support pricing strategy, and coordinate contract discussions. Ensure proposals are accurate, timely, and aligned with profitability expectations.

•  Cross-Functional Coordination

Collaborate closely with engineering, operations, supply chain, finance and quality teams to ensure successful program execution. Facilitate internal communication to proactively manage risks related to delivery, cost, and quality.

•  Forecasting & CRM Management

Maintain accurate forecasts, opportunity pipelines, and account data within CRM systems. Provide leadership with visibility into revenue projections, program status, and potential risks.

•  Issue Resolution & Customer Advocacy

Proactively manage customer concerns and service issues. Coordinate internal resources to resolve challenges efficiently while maintaining customer confidence and trust.

•  Periodic Customer Travel

Travel as needed to conduct account reviews, strengthen relationships, support product launches, and align on strategic initiatives.

•  Values & Professional Accountability

Perform assigned duties while demonstrating Wasco’s core values. Act with integrity, accountability, and a customer-first mindset.

Requirements

Customer Relationship & Account Management

Builds and maintains strong customer relationships through responsive communication, professionalism, and consistent follow-through. Identifies opportunities to expand existing accounts while ensuring long-term partnership stability.

Voice of the Customer & Cross-Functional Alignment

Effectively communicates customer needs, specifications, and feedback internally. Collaborates with engineering, operations, finance, and leadership to ensure alignment, risk mitigation, and successful execution.

Commercial & Strategic Acumen

Understands pricing, margin considerations, forecasting, and contract fundamentals. Balances customer satisfaction with profitability and company objectives.

Communication & Influence

Communicates clearly and professionally in written and verbal formats. Capable of representing the company in customer discussions and supporting executive-level interactions when required.

Organization, Accountability & Execution

Demonstrates strong time management, prioritization, and CRM discipline. Takes ownership of responsibilities, resolves issues proactively, and delivers consistent results in a dynamic manufacturing environment.

Integrity & Values Alignment

Acts with professionalism, ethical judgment, and accountability while demonstrating alignment with company mission and core values.