We are looking for an experienced and impact‑driven Operational Service Excellence Manager to lead and shape our Operational Excellence agenda across Europe and the UK.
This is a senior regional role with a strong strategic dimension, responsible for defining standards, driving transformation, and ensuring sustainable performance improvements across end‑to‑end service and operational processes. The role acts as a key enabler of scalability, margin improvement, and customer experience while supporting country teams within a clear governance framework.
Key Responsibilities
Operational Excellence Strategy & Transformation
- Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK.
- Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives.
- Balance short‑term operational improvements with long‑term capability and operating model development.
Process Harmonisation & Governance
- Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including:
- Order‑to‑Cash
- Service‑to‑Invoice
- Installations & Project Delivery
- Supply Chain & Warehouse Operations
- Strategic Partner Management
- Ensure consistency across countries while allowing controlled local flexibility.
- Own and continuously develop the regional Operational Excellence playbook.
Digital Enablement & Data‑Driven Operations
- Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK.
- Partner with IT and Business Process Owners to align system enhancements with the OE roadmap.
- Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making.
Strategic Partner & Ecosystem Performance
- Set and govern regional frameworks for strategic partner performance and compliance.
- Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments.
- Ensure alignment between partner capabilities and medium‑term growth plans.
Leadership & Change Management
- Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
- Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels.
- Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT.
What We Are Looking For
- Senior experience in Operational Excellence, transformation, or operational leadership in a multi‑country environment.
- Proven ability to lead complex, cross‑functional change initiatives at scale.
- Strong understanding of end‑to‑end service, installation, supply chain, and back‑office processes.
- Deep experience with D365‑enabled process transformation and performance analytics.
- Ability to influence senior stakeholders and lead through governance rather than formal authority.
- Strong analytical mindset with a focus on sustainable value realisation.
- Fluent English required; additional European languages are a plus.
- Willingness to travel regularly across Europe & the UK.
Why Join Us
- Play a key strategic role in shaping how service and operations scale across Europe.
- Work in a high‑impact, senior position with close exposure to regional leadership.
- Drive real, measurable improvements in performance, efficiency, and customer experience.
- Be part of a collaborative, transformation‑oriented culture with strong business visibility.