Job Description

Job Title:        General Manager

Reports To:    Field Management/VP, Donated Goods Retail

Status:            Exempt, Full Time

Department:  Retail                                                        

Summary:

Oversees the day-to-day operations of assigned retail store. 

Essential Duties and Responsibilities:

Provide excellent customer service to both external and internal customers

Manages all retail operations for store location.

Responsible for all documentation such as:  Incident reports, Gold Forms, Disciplinary Action, Personnel Action Forms, United Way Pledge Forms and other employee related documentation with support from HR with cc to Director of Retail. 

Ensures that all financial paperwork including, but not limited to, sales, production, timecards, logs, inventories, and other assigned work is properly completed and in a timely manner with support from Accounting, and cc Retail Mentor. 

Responsible for all safety systems and procedures in the facility including, but not limited to, safety meetings, safety inspections, fire extinguishers, escape routes, hazards, etc.  Must immediately report safety hazards and take steps to ensure safety of public and employees with support from Health & Safety Specialist. 

Responsible for all security on the premises including, but not limited to, ensuring facility is properly secured (locked), security systems are working and turned on, normally locked doors are locked (office, dressing room, etc.), outside lighting is working, and any other security issues observed.

Responsible for security of money including, but not limited to, keeping safe on full lock during store hours, as well as throughout the night, change funds, deposit bags, cash drawers, cashier codes, etc.  

Maintains positive, team atmosphere and relations with peers, subordinates, and other departments.

Maintains and continuously updates the retail merchandising of store.

Maintain appropriate standards of cleanliness and organization of sales floor, production area, and store grounds.

Collaborate effectively with the Retail Mentor on problem solving, training and development of staff. 

Provides leadership, guidance, and professional development to store staff.

Models the expected behavior of staff, including the Core 4, understands and complies with the cashier job description.

Directs, supervises, and coordinates staff activities to assure store goals and objectives are being met.

Provides training and development to all store staff members and encourages an environment of learning and growth, supported by HR, Retail Mentor and Director of Retail. 

Ensures departmental equity and compliance with all company policies and procedures.

Must have own transportation to be able to make bank deposits daily.

Keep store equipment in proper working order. Notify Operations Director/Manager of any maintenance requests.

Make daily bank deposits in timely manner.

Enforce safety and security policies and procedures with the support of the Health & Safety Specialist.

Maintain good housekeeping, keeping customer & employee walkways & aisles clear of hazards at all times, inspecting on an hourly basis.

Ensure that donation attendants are making eye contact with donors, assist donors with the unloading of items, offer a Goodwill receipt and thank donor.

Adhere to, demonstrates and promotes all Goodwill policies, procedures and regulations.

Provide excellent customer service to both external and internal customers.

Other duties as assigned.

Supervisory Responsibilities:

Supervises retail store staff, directs the development of Manager’s in Training, Assistant Store Managers and Supervisors.

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent.

Ability to complete daily reports.

Must be able to communicate with the public in a positive manner.

Must be honest and dependable.

Must have clean clothing and good hygiene.

Must have own transportation and have valid driver’s license and liability insurance.

Education and/or Experience: 

Must have high school diploma or GED.

Previous cashiering and supervisory experience.

Management and customer relations skills.

Good math aptitude.

Working knowledge of cashiering, bank deposits and retail sales.

Physical Demands:    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional stooping, kneeling and crouching.

Is regularly required to talk or hear.

Must be able to walk and stand for up to eight hours per day.

Must be able to use hands and feet and reach with hands and arms.

Must have sufficient eyesight and manual dexterity to discriminate between and classify items.

Must be able to regularly lift and carry 30 pounds and occasionally lift and carry up to 50 pounds.  

Must utilize team lift when items are bulky and/or over 50 pounds. Must demonstrate and coach safe lifting practices. 

Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job the employee will be exposed to airborne particles (dust, animal hair, lint).  

May work outside in hot, cold, or wet conditions.

The work environment ranges from very quiet to noisy.

 Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.