We keep on growing – grow with us!

For the expansion of our team in Eindhoven, we are looking for an engaged and competent person at the earliest possible date for the position of

 Customer Service Representative (f/m/d)

The Customer Service Representative is responsible for providing the highes level of customer service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

What to expect:

    Generates new and repeat business through customer service initiatives.
    Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
    Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
    Provides information regarding availability of in-stock and out-of-stock items.
    Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
    Researches and expedites customer orders.
    Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
    Confirms special handling orders are expedited.
    Fills requests for catalogs, information or samples.
    Supports local Customer Service teams, and provides support for other teams when needed.
    Other duties as assigned.

What we are looking for:

    About 1-2 years' experience in a customer service role, or equivalent combination of education and experience.
    Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
    Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
    Professional verbal and written communication skills English, as well as a good command of Dutch.
    Proficient in MS Office; experience with other systems are a plus.
    Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
    Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
    Demonstrates profound planning and organization skills and works very structured.
    Accountable and integer, energetic personality.
    Self-motivated and result-oriented and a good team worker (cross-cultural).
    Takes initiative to expand knowledge for position utilizing all available sources.

What we offer:

    A good work place in an international, friendly environment
    Competitive payment
    13th month salary
    Pension contribution
    Commuting allowance over 10km
    25 days of annual leave
    Good development opportunities
    One-year contract (with the intention to change it to permanent contract after 12 months)

This position is located at our office in Eindhoven, NL:

Mouser Electronics, Inc.
Esp 222
5633 AC Eindhoven
The Netherlands

www.mouser.com

If you are a highly motivated individual with the desire to be part of Mouser Electronics and meet the challenges of our rapidly growing business needs, then please apply online in English with your salary expectations and earliest possible starting date. For questions please contact us at [email protected].