General Definition:
- Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner.
Essential Job Functions:
- Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members.
- Assures proper and timely set up for catering events.
- Maintains adequate levels of rolled silverware, table linens, glassware, etc.
- Maintains clean, well-stocked and organized work areas/stations.
- Serves food & beverages as ordered by customers quickly and efficiently.
- Communicates clearly with guests, co-workers, and supervisors.
- Organizes duties and work area to maximize timely service delivery to guests.
- Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed.
- Observes guests needs and responds to any additional requests and to determine when meal has been completed.
- Assist in other areas as needed or when directed by management.
- Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor.
- Knows and understands the proper operation of all job-related equipment.
- Observes all related safety procedures when handling equipment, liquids, dishes, etc.
- Uses proper protective equipment as directed at all times.
- Uses the proper lifting techniques when handling trays, dishes, and similar items.
- Attends all departmental and company-mandated meetings as required.
- Immediately reports all workplace injuries to the Food & Beverage Supervisor.
- Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor.
- Knows all appropriate first aid kit(s) locations and eyewash stations.
- Knows the location of the fire-fighting equipment and fire exits for the area.
- Maintains clean uniform at all times.
- Dependability, good attendance, and occasional overtime required.
- May be required to work evenings, weekends, or holidays as scheduled.
- Other duties as assigned.