Position Summary

The Welcome Center Representative is responsible for creating a welcoming, helpful, and safe environment for all members, guests, and program participants. This position serves as the first point of contact at the YMCA, providing excellent customer service, supporting membership sales and retention, and ensuring accurate program registration and administrative support. The Welcome Center Representative upholds and models the YMCA core values of Caring, Honesty, Respect, and Responsibility.

Essential Functions

• Greet and assist members, guests, and program participants in a friendly and professional manner

• Provide information on YMCA programs, services, schedules, and policies

• Support membership sales, retention, and tours in accordance with YMCA guidelines

• Process program registrations, membership transactions, and payments accurately

• Answer phone calls, emails, and general inquiries promptly and courteously

• Handle cash, credit card transactions, and financial close out procedures following YMCA policies

• Respond appropriately to member concerns and escalate issues as needed

• Support branch safety procedures, including emergency protocols

• Assist with general administrative tasks and special projects as assigned

Child Abuse Prevention verbiage:

Employees and volunteers who directly supervise consumers (defined as members/program participants) will:

• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training annually.
• Adhere to procedures related to managing high-risk activities and supervising consumers.
• Report suspicious or inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.

Employees and volunteers who do not directly supervise consumers will:

• Adhere to policies related to boundaries with consumers.
• Attend required abuse risk management training.
• Report suspicious and inappropriate behaviors and policy violations.
• Follow mandated abuse reporting requirements.
• Adhere to job specific abuse risk management responsibilities.
  • Front desk personnel—ensure consumers are properly signed in and signed out,ensures only authorized adults are allowed in the facility, etc.