Job Title: KOA Front Desk

Department: Siyeh Campgrounds

Status: Seasonal

Reports To: Front Desk Supervisor/Campground GM

POSITION SUMMARY

 The Front Desk position is ideal for someone who enjoys interacting with people and providing excellent customer service in a campground setting.  They help ensure a smooth and enjoyable experience for guests and contribute to the overall success of the campground.  Other duties may include the coffee bar and store.

 ESSENTIAL RESPONSIBILITIES

• Greet and Welcome Guests: Provide a warm and friendly welcome to all guests approaching the front desk.
• Guest Services: Handle guest concerns and complaints thoughtfully while maintaining campground standards.
• Reservations and Check-ins: Register guests, issue keys, keep records of occupied sites, make and confirm reservations, and collect payments.
• Information Provider: Answer inquiries about campground amenities and local attractions.
• Team Communication: Maintain good communication and teamwork with fellow associates and other departments.
• Store Management: Help maintain a clean, well-stocked, and organized store.
• Professionalism: Uphold high standards of professionalism, customer service, quality, and cleanliness.
• Prepare and Serve Beverages: Make and serve hot and cold beverages, including coffee, tea, and specialty drinks.
• Customer Interaction: Greet customers, take orders, and provide excellent customer service.
• Menu Knowledge: Educate customers on the drink menu and make recommendations based on their preferences.
• Cash Handling: Process payments, handle cash, and operate the point-of-sale system.
• Maintain Cleanliness: Keep the coffee bar area clean and organized, including sanitizing equipment and work areas.
• Stock Management: Ensure the coffee bar is well-stocked with necessary supplies and ingredients.
• Compliance: Follow health and safety regulations and company policies.
• All other duties as assigned.

The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position. 

Requirements:

 Customer Service Skills: Strong ability to interact with customers in a friendly and professional manner.

• Technical Skills: Familiarity with brewing equipment and point-of-sale systems (training provided).
• Attention to Detail: Ability to follow recipes and ensure consistency in beverage preparation.
• Flexibility: Willingness to work various shifts, including weekends and holidays.
• Teamwork: Ability to work well with other staff members in a fast-paced environment.
• Experience: Previous experience as a barista or in a similar role is a plus, but not always required.
• Customer Service Skills: Excellent guest service both over the phone and in person.
• Technical Skills: Familiarity with reservation software and front desk equipment (training provided).
• Problem-Solving: Ability to handle guest issues respectfully and efficiently.
• Flexibility: Willingness to perform other duties as assigned.