The Business Manager in our food manufacturing plant will work closely with Sales, Commercialization, Research and Development, Operations, Supply Chain, Planning, and Finance. This is a hybrid role of customer service, project coordination, and sales support providing relationship maintenance and account management for existing customers and reports through the Director of Business Management. This position has the ability to be based out of any of our locations: Pittsburgh, PA / Commack, NY / Eden Prairie, MN / Los Alamitos, CA. 

Key Responsibilities

• Account Management & Process Improvement:
  • Manage the day-to-day relationship with clients as well as internal stakeholders, ensuring that all deliverables are within scope and budget.
  • Filter inbound customer information.
  • Leads weekly tactical meetings with customers
  • Assist in the preparation and presentation of quarterly business reviews and project scope proposals.
  • Manage cross functional teams to scope, prioritize, and deliver customer projects and process improvements.
  • Provides customer service support to Directors of Business Management and other Business Managers
  • Has goals associated with existing customer retention and the overall Business Management Group sales targets
• Production Planning & Scheduling:
  • Collaborate with customers to develop, distribute, and track production plans and schedules.
  • Work with cross functional teams to address and resolve issues related to schedule changes, inbound raw materials, delivery schedules, and outbound finished goods.
• Reporting & Analysis:
  • Measure and track account performance using appropriate systems, tools, and techniques
  • Gather, analyze, and monitor sales and production data to track and report on results.  Assist in the sales forecasting process.
  • Run, distribute, and maintain reporting requirements for clients.

Competencies

• Customer Focus: Understands and monitors the needs of internal and external customers 
• Adaptable / Flexible: Open to change in response to new information, different or unexpected circumstances  
• Cross-Functional Collaboration: Ability to work in a dynamic team environment 
• Self-Starter: Takes initiative in developing programs to conform with set standards, ensuring the development of a robust culture  
• Problem-Solving: Prevents and solves issues, understand and mitigates problems, recognizes cause and effect relationships between functions  
• Project and Time Management: Plans tasks and deliverables accurately, prioritizes tasks and adapts as needed and is responsive to requests and accountable for actions  

Qualifications

• Bachelor’s degree required
• Excellent interpersonal and written communication skills required
• Highly proficient in MS Office suite
• Detail orientated
• Highly motivated
• Critical thinking and problem-solving skills
• Planning and organizing skills
• Working knowledge of manufacturing processes
• Supply chain and ERP systems experience is a plus.
• Proven experience in project management and change management