What You'll Do:

Assist Guests who visit Quick Service Restaurants according to established restaurant requirements as well as company policies and department procedures. Take orders and assist in operating a food service outlet; maintain food inventory and storage; maintain sanitary working conditions.

What You'll Bring:

• Practices, supports, and maintains the Mission, Vision and Values of Casino.
• Welcome and connect with every Guest who approaches the QSR.
• Discover Guest's needs and appropriately suggest products to enhance service.
• Provide excellent guest service in the QSR outlets. Respond to guests' inquiries and their requests. Efficiently multi-task and assist Guests swiftly and efficiently. Respond to guest issues and provide options to find resolution while complying with SOPs, IC’s and STRC-established policies, procedures and practices.
• Prepare all menu items as defined by QSR recipes, procedures and processes.
• Perform food preparation, cashiering, and product prep for the current shift to the next shift.
• Follow all relevant food health and safety requirements.
• Monitor stock and communicate inventory needs to supervisor.
• Enter all transactions into the register, accept payments for all funds, and ensure bank is counted and accurate.
• Keep all register receipts organized and all refunds and voids documented correctly and signed by the appropriate supervisor/manager only.
• Clean and maintain the appearance of the QSR area(s).
• Perform busser duties, such as cleaning tables, ensuring condiment and garbage stations are clean and tidy at all times, and running food to waiting Guests.
• Communicate frequently with kitchen staff to ensure items are delivered promptly and accurately.
• Effectively communicate with guests, co-workers, and management.
• Report any issues or situations to supervisory and management staff in the case that service recovery assistance is needed.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Must have the ability to:
• Use all equipment associated with the position, including but not limited to POS (Point of Sale), and computer.
• Distinguish between different denominations of currency and make change.
• Communicate effectively always, with guests as well as all levels of team members.
• Review and comprehend all necessary documentation.
• Inspect and maintain the cleanliness of areas for which responsible.
• Effectively and efficiently move around work area.
• Lift, push, carry, and pull loads up to 50 pounds with or without assistance.
• Walk, squat, stand, stoop, kneel, and twist. Stand for long periods of time.
• Operate in a working environment that is subject to varying levels of crowds and noise, the severity of which depends upon guest volume and may be exposed to second-hand smoke.
• Perform other tasks assigned.

Regulatory & Compliance Responsibilities:

• Must be at least 18 years of age.
• High school diploma (or equivalent). Extensive experience may be considered in place of education requirements.
• Obtain and maintain valid food handlers certification before starting employment.
• Experience in a similar position preferred.
• Excellent interpersonal skills with a friendly and professional demeanor. Read, write, and speak English fluently.
• Ability to manage multiple tasks and remain calm in a high-paced and stressful environment.
• Strong organizational skills.
• Money handling skills, and computer skills.
• Demonstrate basic math skills.
• Knowledgeable in areas regarding QSR operation and equipment.
• Understand and operate registers/point of sale systems using American monies.
• Maintain a professional, neat, and well-groomed appearance.
• Able and willing to work all shifts including, nights, weekends, and holidays.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment
• Must be able to tolerate areas containing varying noise, smoke, and temperature levels

Gaming License Required? Ability to secure and maintain STATE OR TRIBAL Gaming License.