Description

Duties and Responsibilities

1.     Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eyeglasses, and substance abuse services.

2.     Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the assessments, if necessary.

3.     Assist clients with completing and processing Social Security Disability, Unemployment, and Food Stamp Applications.

4.     Complete an Annual Household Budget Assessment with the client, as needed.

5.     Assist clients with job searches and resume writing.

6.     Teach life enhancement skills through educational training.

1. Collaborate with Social Service agencies to ensure appropriate support for clients, advocating for clients as needed; follow up with clients and other agencies regarding transition of clients and record outcomes.

8.     Assist with completing select financial aid and reimbursement program applications (i.e., HHFA, ABC, vaccine programs)

1. Maintain accurate records of financial assistance program in Excel and in Homeless Management Information System (HMIS)

10.  Assist clients with enrollment in qualified health insurance plans through Alabama's Marketplace.

11.  Provide psychosocial support to clients.

12.  Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.

13.  Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.

14.  Complete Medicaid verifications and chart reviews, as needed.

15.  Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.

1. Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
2. Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
3. Responsible for remaining receptive to coaching and/or participating in disciplinary action when expectations and standards are not met.

19.  Attend bi-monthly staff and department meetings.

20.  Provide clients with transportation as needed to medical and mental health appointments.

1. Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion.

22.  All other duties, as assigned.

Knowledge, Skills, and Abilities

1.     Knowledge of the concepts and principles of case management.

2.     Ability to communicate effectively and maintain working relationships with people from diverse backgrounds.

3.     Ability to establish and maintain effective team relationships with other community organizations and the public. 

4.     Ability to prioritize needs and plan work assignments accordingly.

5.     Fluency in basic computer systems, including Microsoft Office. 

1. Knowledge of HIPAA confidentiality requirements.

Minimum Qualifications

Bachelor's degree or higher in social work with licensure by the State of Alabama (LBSW).  At least one (1) year of case management experience preferred but not required.  Bilingual in both English and Spanish language preferred but not required. 

Requirements

Minimum Qualifications 

Bachelor's degree or higher in social work with licensure by the State of Alabama (LBSW).  At least one (1) year of case management experience preferred but not required.  Bilingual in both English and Spanish language preferred but not required. 

Summary

Duties and Responsibilities

1.     Assists, make appointments, and follow up on appointment completion for clients by referring them for additional supportive services, including housing, dental, mental health, eyeglasses, and substance abuse services.

2.     Develop individual treatment plans with clients to determine and accomplish goals based on the outcome of the assessments, if necessary.

3.     Assist clients with completing and processing Social Security Disability, Unemployment, and Food Stamp Applications.

4.     Complete an Annual Household Budget Assessment with the client, as needed.

5.     Assist clients with job searches and resume writing.

6.     Teach life enhancement skills through educational training.

1. Collaborate with Social Service agencies to ensure appropriate support for clients, advocating for clients as needed; follow up with clients and other agencies regarding transition of clients and record outcomes.

8.     Assist with completing select financial aid and reimbursement program applications (i.e., HHFA, ABC, vaccine programs)

1. Maintain accurate records of financial assistance program in Excel and in Homeless Management Information System (HMIS)

10.  Assist clients with enrollment in qualified health insurance plans through Alabama's Marketplace.

11.  Provide psychosocial support to clients.

12.  Assist clients with questions regarding prescription drug coverage, including applications to pharmaceutical patient assistance programs.

13.  Correspond, collaborate, and process the required applications and documents with the pharmacies and pharmaceutical companies to obtain the client’s medications.

14.  Complete Medicaid verifications and chart reviews, as needed.

15.  Submit monthly documentation and reports, including billing sheets, to the Director of Case Management Services and Chief Financial Officer.

1. Develop and maintain strong working relationships with and routinely consult with case managers, healthcare providers, psychiatrists, and health educators both within the agency and the community at large; participate in huddles and care team meetings as requested and able.
2. Responsible for ensuring clarity on program expectations and standards, including but not limited to record keeping and documentation, behavioral expectations, work quality and productivity expectations, effective teamwork, and client-centered ethical practice.
3. Responsible for remaining receptive to coaching and/or participating in disciplinary action when expectations and standards are not met.

19.  Attend bi-monthly staff and department meetings.

20.  Provide clients with transportation as needed to medical and mental health appointments.

1. Maintains strict confidentiality of employee, client, company, and vendor data, as well as handling sensitive and critical information with professionalism and discretion.

22.  All other duties, as assigned.

Knowledge, Skills, and Abilities

1.     Knowledge of the concepts and principles of case management.

2.     Ability to communicate effectively and maintain working relationships with people from diverse backgrounds.

3.     Ability to establish and maintain effective team relationships with other community organizations and the public. 

4.     Ability to prioritize needs and plan work assignments accordingly.

5.     Fluency in basic computer systems, including Microsoft Office. 

1. Knowledge of HIPAA confidentiality requirements.