ASCO Equipment has a career opportunity for a Service Writer in Euless, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.

Responsibilities:

• Positively take ownership of customer experience 
• Manage work orders: open, close, post time, enter notes and monitor progress 
• Prepare accurate estimates for costs of repairs and present to customer  
• Monitor and Manage accounts receivables 
• Clearly and effectively communicate to customers, technicians and service manager 
• Provide status updates on: work orders, troubleshooting, technician progress & general questions 
• Monitor phones for field technician and customer calls 
• Various other administrative duties