Technical Lead, ServiceNow Platform, Rancho Santa Margarita, CA

Responsibilities: Administer the Company’s ServiceNow environments. Monitor, maintain, and manage the different ServiceNow instances. Monitor and maintain Management, Instrumentation, and Discovery Server (MID) servers. Perform needed upgrades and instance cloning activities such as refresh systems to support software lifecycle management. Deploy changes within the different ServiceNow instances. Install, monitor, and maintain 3rd party applications and plug-ins within the ServiceNow environment. Engage with the ServiceNow support team when needed. Provide support for other ServiceNow administrative tasks/requests. Attend Systematic Customer Resolution Unraveling Meetings (SCRUM) related to ServiceNow development. Provide insight into the capabilities of the ServiceNow environment and provide status of tasks to the Scrum Master who is the orchestrator of the activities within Agile software development. Engage with the evaluation of user stories presented. Work on assigned tasks and/or projects. Create and modify code within the ServiceNow environment. Complete discovery activities for submitted “Stories”. Execute prototyping/testing activities for assigned tasks within ServiceNow. Perform additional activities needed to perform and accomplish assigned developmental or administrative tasks within the ServiceNow environments.

Qualifications: This position requires a Bachelor’s degree in Computer Science, Computer Programming, Computer Engineering, Software Engineering, or closely related, plus 4 years of work experience in Service Management Systems Administration, Software Engineering, or closely related.

Special Requirements: EXPERTISE/KNOWLEDGE OF:

1. Experience with how the ServiceNow Platform structures and processes stored data such as tables, fields, table relationships, and how data is organized and accessed to create fast, scalable, and easy-to-maintain applications.
2. Knowledgeable on using ServiceNow Flow Designer and Workflow Editor, and how to customize the workflows to match the enterprise's specific needs.
3. Efficient with writing JavaScript code using Glide APIs, optimizing performance, and following security guidelines.
4. Clear understanding of the fundamentals of JavaScript, such as data types, variables, functions, and object-oriented programming concepts for programing language to the ServiceNow Platform.
5. Proficient with Pro ITIL (IT Infrastructure Library) and ITSM (IT Service Management) processes such as incident management, change management, and problem management to ensure that ServiceNow applications adhere to industry standards.
6. Understand how to troubleshoot, debug platform issues, and analyzing data to resolve ServiceNow Platform issues effectively.

MUST POSSESS EXPERTISE/KNOWLEDGE SUFFICIENT TO ADEQUATELY PERFORM THE DUTIES OF THE JOB BEING OFFERED. EXPERTISE/KNOWLEDGE MAY BE GAINED THROUGH EMPLOYMENT EXPERIENCE OR EDUCATION. SUCH EXPERTISE/KNOWLEDGE CANNOT BE QUANTIFIED BY TIME.)

Travel Requirements: Amersfoort, Netherlands and 5%-10% in a years time.

The base compensation range for this role is $144414 – $165000 / year for the position in California. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries in California based on the date of this job posting. Your recruiter can share more about the specific salary range compensation package during your hiring process.  

Please understand that the compensation range may be modified in the future. Each amount of pay is considered to be wages or compensation once such amount is earned and determinable. The amount and availability of any bonus, commission, benefit or any other form of compensation may be modified at the Company’s sole discretion, consistent with the law.  

The total compensation package for this position may also include [bonuses and/or other applicable incentive compensation plans].  

Our total reward package also includes the following:  

• Training and mentorship with ongoing learning and development courses

• On-campus wellness activities

• Comprehensive medical and dental and vision coverage

• Education reimbursement program

• 401(k) program with discretionary employer match

• Generous vacation accrual and paid holiday schedule

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.  

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates. 

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