Description
Onsite IT Support Analyst
Tuesday through Saturday | Onsite in Seattle (Belltown)
Salary Range: $73,000–$90,000
Be the IT presence that keeps crisis support running—when it matters most.
At Crisis Connections, technology plays a vital role in ensuring our staff can provide compassionate, life-saving support to people in crisis. As our IT Support Analyst, you’ll be the trusted professional supporting high-volume service hours—helping ensure our systems, tools, and people are fully supported when demand is highest.
This is a hands-on, people-centered role for someone who enjoys solving problems, explaining technology clearly, and being a calm, reliable presence in a fast-paced environment.
Why This Role Matters
- You’ll directly support teams providing critical crisis services across King County and Washington State.
- You’ll be the go-to IT support during weekends and evenings, ensuring continuity of operations.
- You’ll work closely with a collaborative IT team that values learning, trust, and shared responsibility.
- Your work will have a real, daily impact on staff doing emotionally demanding—and deeply meaningful—work.
What You’ll Do
- Provide onsite, frontline IT support for staff during assigned weekend shifts
- Troubleshoot and resolve hardware, software, and connectivity issues
- Prepare and deploy equipment for new hires; support onboarding and offboarding
- Maintain accurate documentation in ticketing and asset management systems
- Install, configure, and maintain Windows systems, Microsoft 365 tools, and peripherals
- Escalate issues appropriately and collaborate with IT teammates and on-call leadership
- Support a high-availability, contact-center environment with professionalism and empathy
Requirements
What We’re Looking For
- 2+ years of experience in a technical or IT support role
- Hands-on experience supporting Windows environments and Microsoft 365
- Strong customer-service mindset and ability to explain technical concepts clearly
- Comfort working independently during assigned coverage hours
- Reliability and strong communication skills
Preferred (but not required)
- IT certifications (CompTIA A+, MCP, or similar)
- Experience in nonprofit, corporate, or call-center IT environments
- Familiarity with ITIL or structured support processes
Schedule & Work Environment
- Evenings Tuesday - Saturday
- 100% onsite during scheduled hours (Seattle – Belltown area)
- Participation in an on-call rotation for urgent IT issues
- Physical ability to lift and move equipment up to 50 lbs.
Benefits
We offer a comprehensive benefits package designed to support your well-being and growth.
Learn more here: https://crisisconnections.org/get-involved/careers/benefits/
Ready to Make an Impact?
If you’re passionate about technology, enjoy supporting people, and want your work to directly contribute to a mission that strengthens our community, we’d love to hear from you.
Apply today to support the technology behind life-saving crisis services we provide.