POSITION SUMMARY:

Deliver excellent customer service to all members, guests, and program participants.  Proactively respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the work area.

ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Provide excellent, timely and courteous customer service to members, guests, and program participants in order to contribute to member retention.


• Maintain knowledge of current membership and program policies, procedures and fee structures.


• Enroll new members, process membership renewals and register program participants.  Ensure the accuracy and completion of all required forms.


• Handle and resolve membership concerns.  Inform supervisor of unusual situations or unresolved issues.


• Efficiently and accurately enter membership and program registrations into the point of sale system.


• Accurately reconcile daily cash drawer with receipt system reports.


• Maintain a clean, supplied and organized member service desk.


• Distribute mail.


• Present a professional appearance to all employees, members and guests.


• Provide administrative support to staff as needed.

Child Protection Responsibilities:

• Adheres to policies related to boundaries with youth.


• Participates in required abuse risk management training.


• Reports suspicious and inappropriate behaviors.


• Follows mandated abuse reporting requirements.


• Adheres to job specific abuse risk management responsibilities.