HiringCafe
Posted 3w ago

IT Field Services Engineer - Bristol

@ ESP Global Services
View All Jobs
Reading or United Kingdom
£28k-£30k/yrRemoteFull Time
Responsibilities:Providing desktop, Installing hardware, Managing tickets
Requirements Summary:2+ years PC/hardware support, Windows OS, LAN/WAN basics, desktop support, and travel; ability to work at customer sites; flexible shifts; UK airside checks require 5 years history.
Technical Tools Mentioned:Windows, DNS, DHCP, VPN, RDP, Printers, Laptops, Desktops
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Description

Field Services Engineer – Bristol

Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider?

At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Bristol and Cardiff.

This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.

What You’ll Be Doing

As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly.

Your responsibilities will include:

  • Providing desktop support, troubleshooting hardware and standard operating system issues

  • Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)

  • Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals

  • Performing “Break/Fix” support and managing add, move, and change requests

  • Delivering desk-side support including basic OS and off-the-shelf software administration

  • Managing service tickets efficiently, ensuring SLAs and quality standards are met

  • Updating internal and customer call management systems accurately and promptly

  • Escalating complex issues to the appropriate support teams when required

Requirements

Key skills and experience:

 

  • Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment

  • Up to 2 years’ hands-on experience supporting PC and laptop hardware

  • Strong desktop support skills, including knowledge of current Windows operating systems

  • Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP

  • Ability to follow detailed scripts and technical guidance to complete more complex service tasks

  • Comfortable working at different customer locations at short notice

  • Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)

  • Strong written and verbal communication skills

  • A professional, customer-first mindset

  • A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)

Working Hours

This role is primarily Monday to Friday, 9:00am – 5:30pm.

Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.

 

What We Offer

  • Basic salary of £28,000 – £30,000

  • Company vehicle

  • Mileage

  • On-call allowance (£20 per day, 1 week in every 2)

  • Pension 

  • Life assurance

  • Ongoing training and career development opportunities

 

This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments.

Apply now to be considered. We aim to respond to all applicants via phone or email.