Questrade Financial Group (QFG), through its companies - Questrade,  Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs 

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Senior Fraud Investigator. Could It Be You?

The Senior Fraud Investigator oversees the daily operations and structural components of the Fraud Operations Department, as well outlining key fraud risks, gaps and will provide recommendations to drive operational and program enhancements and efficiencies, while working closely with internal, external partners and clients when conducting fraud investigations.

Reporting to the Senior Manager, Fraud Operations, the Senior Fraud Investigator will be crucial in supporting the successful execution of the bank's fraud mitigation strategy, ensuring the balance between loss reduction, regulatory compliance, and a positive customer experience. This role focuses on supporting the operational foundation of the Fraud team by mitigating fraud through actioning alerts and fraud cases.  The Investigator’s attention to detail and ability to facilitate operational readiness are essential to preserving the trust and confidence of all stakeholders in the bank's commitment to proactively securing the enterprise against fraud.  The Senior Fraud Investigator may also be called on to support with other initiatives and tasks, as required.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to: 

Analysis and Operational Support

• Analyzing each case / alert and investigating, as required, through contacting the client to obtain details and reviewing client information while ensuring departmental SLAs, policies and procedures are met, across the various suites of bank products.

• Assisting in the ongoing monitoring and analysis of fraud data, identifying emerging patterns, trends, and specific fraud schemes impacting the bank's products.

• Ensuring the accuracy, completeness, and consistency of fraud case data within tracking systems to support thorough analysis and management reporting.

• Providing first level support in handling client escalations related to fraud cases.

Backline Support Functions

• Participating in the drafting, updating, and organization of critical operational documentation, including fraud procedures, playbooks, process maps, and internal control narratives, ensuring alignment with approved strategies.

• Assisting in the preparation of training and awareness materials for the Fraud team and business partners.

• Supporting the training of new Fraud Analysts and Investigators.

• Gathering and organizing documentation and evidence required for internal audits, compliance reviews, and regulatory submissions related to fraud controls.

Stakeholder Coordination and Execution

• Coordinating operational inquiries and information exchange with external partners, such as Interac, VISA, and MasterCard, as directed by the Senior Manager.

• Supporting fraud management projects, executing assigned tasks related to the operational testing and implementation of new tools, systems, or process improvements.

So are YOU our next Senior Fraud Investigator? You are if you…

• Hold a Bachelor's degree in Finance, Business Administration, Data Analytics, or a related field

• Have experience (minimum 3-5 years) in fraud operations, financial crime investigation, or a highly analytical risk role within the financial services industry

• Have strong analytical skills relating to a wide variety of banking and investment products and services, with the ability to interpret complex data and identify patterns and trends

• Have a strong understanding of fraud schemes, techniques, and emerging trends across various financial products and services

• Have solid knowledge of regulatory requirements related to fraud prevention and reporting, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations

• Are proficient in utilizing fraud detection tools, data analytics, and risk management technologies

• Have exceptional problem-solving and decision-making abilities, with a keen attention to detail

• Have strong time management and organizational skills with the ability to prioritize and manage multiple initiatives to meet deadlines while ensuring high quality of work

• Have excellent verbal and written communication skills

• Understand the industry Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)

• Have strong communication and interpersonal skills, with the ability to effectively liaise with stakeholders at all levels, both internal and external to the organization

• Are self-motivated, energetic and results-oriented and committed to adding value to the organization

• Are proficient in Google Suite applications

Additional kudos if you…

• Are a Certified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)

• Have knowledge of fraud and privacy legislation in multiple provinces

• Are Bilingual (English & French)

Compensation Information:

• Base salary range: $70,000 - $80,000

• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply!

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