Customer Service Representative [Part-time]

 

Are you interested in working with an authentic team who care about their clients and employees? PBS is committed to excellence in revenue cycle, practice improvement, and service to physician practices. We are looking for experienced, talented individuals who value integrity, innovation and teamwork.

The Customer Service Representative for Radiology Billing provides effective, courteous customer service by forming a working relationship with internal and external customers through communication via email, mail or telephone with customers or company employees.

*The work shift for this position is 11:00am - 3:00pm PST, Monday - Friday.

 

Essential Functions/Primary Job Duties

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential job functions are the fundamental duties of a position: the things a person holding the job absolutely must be able to do with or without reasonable accommodation. Essential job functions are used to determine the rights of an employee with a disability under the Americans with Disabilities Act (ADA).

This is a sedentary role, sitting and/or standing and working at a computer for a minimum of four (4) hours per day as a part-time employee.

• Answers patient phone calls, resolving issues in one phone call.


• Opens ARR inquiries as needed and returns phone calls once ARR is answered to resolve issues in one phone call.


• Reports collection agency payments right away.


• Generates correspondence to resolve customer disputes.


• Documents every phone call.


• Accepts and performs other work as assigned by Customer Service Lead, Customer Service Supervisor, Regional Business Manager or Executive Team.