What you will be doing?
The Partner Success Manager is responsible for owning and improving the day-to-day experience of wholesale partners. The role exists to ensure partners can do business with us easily, confidently, and repeatedly. This is a commercially aware coordination role that sits between sales, provisioning, delivery, and support. The focus is on momentum, clarity, and execution, reducing friction for partners while protecting internal teams from unnecessary escalation and rework. The role does not carry a direct sales quota. Success is measured by partner retention, delivery outcomes, and the overall quality of partner engagement.
Key Outcomes
- Products and propositions are defined, documented and embedded and Partners experience consistency, transparency, and responsiveness
- Opportunities progress cleanly from quote to delivery to BAU
- Issues are identified early and resolved before escalation
- Internal teams receive clear, complete, and accurate inputs
- Revenue is protected through retention and reduced churn
Responsibilities
Partner Relationship Management
- Act as the primary day-to-day contact for assigned wholesale and channel partners
- Build trusted working relationships based on reliability and follow-through
- Maintain regular engagement with partners through structured check-ins and updates
- Ensure partners clearly understand processes, timelines, and responsibilities
Opportunity and Commercial Coordination
- Support partners through quoting, order placement, and commercial clarification
- Maintain accurate opportunity and order records in CRM and tracking tools
- Coordinate internal inputs to ensure quotes and solutions align to partner expectations
- Ensure commercial commitments are clearly understood and deliverable
Order and Delivery Oversight
- Track orders from acceptance through provisioning and handover
- Coordinate across sales, provisioning, engineering, and support teams
- Identify blockers early and drive resolution to maintain momentum
- Keep partners informed of progress, changes, or risks
Issue Management and Escalation Prevention
- Proactively manage issues before they become escalations
- Own follow-up actions until resolution is confirmed
- Communicate clearly with partners during incidents or delays
- Escalate appropriately when required, with context and recommendations
Governance, Reporting and Continuous Improvement
- Maintain clean partner, opportunity, and order data
- Identify recurring issues, process gaps, or partner pain points
- Provide feedback into product, operations, and leadership teams
- Contribute to the ongoing improvement of partner processes and tooling
What will make you successful?
Essential:
- Experience in a partner, wholesale, or B2B service environment
- Strong coordination and stakeholder management capability
- Commercial awareness and attention to detail
- Ability to manage multiple workstreams simultaneously
- Clear, confident written and verbal communication
Desirable:
- Experience in telco, managed services, cloud, or network environments
- Familiarity with CRM and service delivery platforms
- Understanding of wholesale or channel operating models
Working Conditions:
- Permanent full time
- Based in Auckland, NZ
Why is this an exciting opportunity?
Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.
We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.
The Managed Services division of Atturra provides leading Hybrid IT, Private Cloud, and Connectivity services, backed by decades of industry experience. Our expertise, combined with the strength of our people, makes us one of the most complete and prominent “as-a-service” providers in the market.
What our people say:
“Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard.”
Why you’ll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, hard work and dedication.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
- Career growth via succession planning, internal mobility programs, and mentorship opportunities.
- Ongoing investment in professional development through industry certifications.
- Employee benefits, recognition, and wellbeing platform.
- Mental health support through our Employee Assistance Program.
- Support for family and caring responsibilities, including paid parental leave.
- Employee referral program, with monetary incentives offered.
Commitment to supporting Australia’s veterans
Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs’ Veteran Employment Commitment (VEC) and is committed to supporting Australia’s veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.
Careers | Atturra
https://atturra.com/au-en/careers
Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via [email protected].
Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.