Career Opportunities: Intern - Customer Success Management (941)
Role Overview:
The Customer success management agent acts as the first point of contact for GTN’s clients and internal teams, handling service requests and incident notifications. The role focuses on monitoring, logging, and tracking issues while coordinating with the Technical Operations Centre (TOC) and Other GTN Teams to ensure timely resolution and service quality. The individual must possess strong communication, coordination, and multitasking skills to maintain operational efficiency in a 24x7 environment.
Key Responsibilities:
Serve as the first line of contact for client and internal inquiries, ensuring all issues are logged accurately in the ticketing system.
Monitor system alerts, notifications, and dashboards to identify and escalate potential incidents to the Technical Operations Centre (TOC).
Coordinate with the TOC on follow-ups, updates, and resolution timelines while maintaining communication with stakeholders.
Ensure all tickets are prioritized, tracked, and closed in accordance with established SLAs.
Maintain clear and professional communication with clients, providing timely updates on issue progress and resolutions.
Perform daily operational checks and assist with status reporting and documentation updates.
Participate in shift handovers to ensure smooth transition and continuity of support activities.
Support GTN’s global operations by working in rotational shifts, including night shifts.
Requirements:
Bachelor’s degree or diploma in Information Technology, Business, or related discipline.
1–2 years of experience in customer service or application support, preferably in a technology or financial environment.
Excellent communication, coordination, and interpersonal skills.
Strong attention to detail and ability to manage multiple priorities effectively.
Comfortable working in a dynamic, fast-paced environment with round-the-clock operations.
Willingness to work in rotating shifts, including night shifts.
Preferred Skills:
Familiarity with ticketing and monitoring tools (e.g., Jira, ServiceNow, Freshdesk).
Exposure to operational or client support functions in FinTech or IT services.
Strong documentation and reporting skills.
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Role Overview:
The Customer success management agent acts as the first point of contact for GTN’s clients and internal teams, handling service requests and incident notifications. The role focuses on monitoring, logging, and tracking issues while coordinating with the Technical Operations Centre (TOC) and Other GTN Teams to ensure timely resolution and service quality. The individual must possess strong communication, coordination, and multitasking skills to maintain operational efficiency in a 24x7 environment.
Key Responsibilities:
Serve as the first line of contact for client and internal inquiries, ensuring all issues are logged accurately in the ticketing system.
Monitor system alerts, notifications, and dashboards to identify and escalate potential incidents to the Technical Operations Centre (TOC).
Coordinate with the TOC on follow-ups, updates, and resolution timelines while maintaining communication with stakeholders.
Ensure all tickets are prioritized, tracked, and closed in accordance with established SLAs.
Maintain clear and professional communication with clients, providing timely updates on issue progress and resolutions.
Perform daily operational checks and assist with status reporting and documentation updates.
Participate in shift handovers to ensure smooth transition and continuity of support activities.
Support GTN’s global operations by working in rotational shifts, including night shifts.
Requirements:
Bachelor’s degree or diploma in Information Technology, Business, or related discipline.
1–2 years of experience in customer service or application support, preferably in a technology or financial environment.
Excellent communication, coordination, and interpersonal skills.
Strong attention to detail and ability to manage multiple priorities effectively.
Comfortable working in a dynamic, fast-paced environment with round-the-clock operations.
Willingness to work in rotating shifts, including night shifts.
Preferred Skills:
Familiarity with ticketing and monitoring tools (e.g., Jira, ServiceNow, Freshdesk).
Exposure to operational or client support functions in FinTech or IT services.
Strong documentation and reporting skills.
-
- The job has been sent to
Role Overview:
The Customer success management agent acts as the first point of contact for GTN’s clients and internal teams, handling service requests and incident notifications. The role focuses on monitoring, logging, and tracking issues while coordinating with the Technical Operations Centre (TOC) and Other GTN Teams to ensure timely resolution and service quality. The individual must possess strong communication, coordination, and multitasking skills to maintain operational efficiency in a 24x7 environment.
Key Responsibilities:
Serve as the first line of contact for client and internal inquiries, ensuring all issues are logged accurately in the ticketing system.
Monitor system alerts, notifications, and dashboards to identify and escalate potential incidents to the Technical Operations Centre (TOC).
Coordinate with the TOC on follow-ups, updates, and resolution timelines while maintaining communication with stakeholders.
Ensure all tickets are prioritized, tracked, and closed in accordance with established SLAs.
Maintain clear and professional communication with clients, providing timely updates on issue progress and resolutions.
Perform daily operational checks and assist with status reporting and documentation updates.
Participate in shift handovers to ensure smooth transition and continuity of support activities.
Support GTN’s global operations by working in rotational shifts, including night shifts.
Requirements:
Bachelor’s degree or diploma in Information Technology, Business, or related discipline.
1–2 years of experience in customer service or application support, preferably in a technology or financial environment.
Excellent communication, coordination, and interpersonal skills.
Strong attention to detail and ability to manage multiple priorities effectively.
Comfortable working in a dynamic, fast-paced environment with round-the-clock operations.
Willingness to work in rotating shifts, including night shifts.
Preferred Skills:
Familiarity with ticketing and monitoring tools (e.g., Jira, ServiceNow, Freshdesk).
Exposure to operational or client support functions in FinTech or IT services.
Strong documentation and reporting skills.