PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

CSO Technician

General Position Summary:

Provides technical support to the Tribal Lottery System (TLS), its sub-systems, and all modules utilized by Cage Slots Operations (CSO). Troubleshoots erroneous hardware and software, repairs and replaces parts and optimize TLS system to achieve 100% working conditions. Assists with floor operations and provides spectacular service to all guests.

Essential Functions/Major Responsibilities:

• Adheres to department policies and procedures, MICS, State Compact, Appendix X & X2, Tribal Internal Controls Standard and Title 31


• Performs duties in a spectacular service manner during guest interactions on the gaming floor and ensures that the game(s) are functioning at an optimal level for patron play


• Assists in the maintenance of TLS and its components, including player terminals, POS terminals, TCP/IP networks, kiosks and any other CSO equipment or applications.


• Ensures accuracy of game settings, configurations, certifications, and generated reports


• Applies strict administrative and organization controls to ensure continuous error free data


• Assists in analysis to determine whether equipment should be repaired or replaced


• Assists Senior Technician with additional equipment installed or newly developed equipment/technology acquired


• Performs diagnostic troubleshooting and re-tests all electronic equipment maintained by CSO as assigned


• Conducts preventive maintenance on all electronic equipment maintained by CSO as assigned

Secondary Functions:

• Assists in monitoring of equipment and reports any anomalies to the CSO Technician Supervisor or Shift Manager


• Provides support within CSO as necessary


• Ensures cleanliness and organization of all work areas


• Organize and maintain the inventory control per prescribed procedures.


• Assists in preparation of recommendations for acquisition of newly developed, additional, replacement equipment


• All other duties as assigned

Specific Job Skills:

• Thorough understanding of MICS, TICS, State Compact, Department Internal Controls/Policies & Procedures, Appendix X & X2, and Port Madison Enterprises employee handbook


• Possesses the ability to multi-task and detail oriented


• Ability to understand basic technical schematics of electronics


• Demonstrates public relation skills, as necessary when performing duties on the gaming floor in the presence of guests


• Ability to communicate in a highly effective manner both in writing and verbally


• Ability to work with employees


• Ability to problem solve and provide technical solutions to majority of all technical issues found on the gaming floor


• Entry level to intermediate level of knowledge of computer operations and proficient in MS Office Applications


• Ability to work well with guests


• Ability to work as part of a team


• Ability to lead the project team during 3 months rotation


• Ability to follow directions but also self-motivated to ensure technical support is upheld on all levels


• Ability to provide entry level to intermediate level solutions on all technical aspects to the CSO Tech Supervisor or Shift Manager