BusRight is on a mission to modernize student transportation, and we’re hiring a Learning Specialist to help us lead the way.
We’re looking for an exceptional Learning Specialist to help lead our customer onboarding and everboarding training modules with precision, grace, and a strong focus on hospitality for our users. In this role, you’ll be one of the first faces users see as they navigate new technology in our platform. At BusRight, we care deeply about our users’ experiences. You should be comfortable working with a wide variety of people, helping to build systems, working in ambiguity, and consistently refining processes for success. Your mission will be to ensure that users walk away capable and confident in their use of BusRight, and trusting of the BusRight brand.
Your primary focus will be to deliver onboarding training modules to new customers using content created by our internal team and to manage customers as they move through the onboarding process. You will also deliver some of this same content in-person during on-site visits to customers across the United States and help refine and improve the training materials you use.
Responsibilities:
Training Delivery and Follow Up
- Deliver live virtual onboarding sessions for new and existing customers (school transportation teams, administrators, bus drivers, and tech users).
- Tailor your delivery based on audience skill levels, goals, and feedback.
- Serve as the main point of contact for onboarding-related questions during the training period.
- Own design and execution of all post-training follow-up communication.
- When needed, travel onsite with clients to deliver in person training. Travel time may be up to 35% of work days per month.
Managing Customer Onboarding
- Manage customers to help them move them through the onboarding process by setting training times, following up on meetings, and checking in regularly with customers.
- Help ensure that customers are moving smoothly through the onboarding process and ensure that no customers are left behind.
Training Effectiveness & Insights
- Monitor learner engagement and outcomes to continuously refine training approaches.
- Partner with the Program Manager and Customer Success Manager teams to ensure smooth handoffs post-onboarding stage.
- Create systems for customer knowledge retention to maintain a high level of trust with customers and create excellent experiences.
- Develop a scope and sequence of skills that users need to use our core functions and additional features.
Collaboration & Growth
- Collaborate with the Program Manager - Implementation, Education, and Professional Services and Customer Success Manager team to evolve training content.
- Track training impact across accounts and help identify patterns or gaps in onboarding.
- Over time, grow into a leadership role shaping training strategy, tools, and onboarding.