Job Purpose:

To perform various administrative tasks and provide excellent customer service within the mailroom. This role involves operating mailing, copying, and fax equipment, handling time-sensitive and confidential materials, and ensuring prompt delivery and accuracy in all tasks.

Key Responsibilities:

Mail and Package Handling:

• Operate mailing, copying, and fax equipment efficiently.
• Pick up and deliver mail, parcels, copy jobs, and faxes to customers.
• Package and process outgoing overnight items (e.g., Federal Express, UPS).

Administrative Support:

• Perform typing, filing, copying, data entry, word processing, and sending/receiving faxes.
• Sort mail and perform other administrative tasks as assigned.
• Handle time-sensitive material, such as confidential and urgent packages.

Customer Service:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Respond to customer inquiries and provide assistance with mailroom-related tasks.
• Ensure customer satisfaction through prompt and accurate service delivery.

Operational Efficiency:

• Lift large bundles of mail, overnight packages, and shipments of paper as required.
• Focus on tasks with great detail, even while multi-tasking.
• Ensure dependability by arriving on time and maintaining excellent attendance.

Competencies:

Integrity

• Understands and adheres to basic ethical standards and company policies.
• Reports unethical behavior to supervisors.
• Maintains confidentiality with minimal supervision.

Accountability

• Takes responsibility for assigned tasks and activities.
• Seeks guidance when necessary to complete tasks.
• Acknowledges mistakes and learns from them.

Customer Focused

• Understands basic customer service principles.
• Responds to customer inquiries with guidance.
• Demonstrates a helpful and friendly attitude.

Time Management / Organization

• Manages time and tasks with direct supervision.
• Uses basic organizational tools and techniques.
• Completes tasks within established deadlines.

Communication

• Communicates clearly and effectively in simple situations.
• Listens actively and seeks clarification.
• Uses basic communication tools (email, phone, etc.).

Teamwork

• Works cooperatively with others on assigned tasks.
• Shares information and resources with team members.
• Participates actively in team activities.

Self-Motivated

• Demonstrates a basic level of enthusiasm and initiative.
• Completes tasks with supervision and support.
• Seeks opportunities for personal development.

Required Qualifications:

• High school diploma or equivalent.
• Excellent customer service and professional attitude.
• Must be able to lift/push/pull objects, sit for long periods, perform data entry, and walk/stand throughout the office based on assigned duties.