At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Overview

Direct all data analysis activity through assigned teams, ensuring complete, accurate, and timely analysis of customer driven in-line inspection data.

Key Responsibilities

Primary duties may include, but are not limited to:

• Reviews Requests For Quotations and makes final decision regarding work requests ensuring compliance to company standards and feasibility within current workload and capacity.

• Ensures quality of reporting meets or exceeds customer expectations based on the specifications on file.

• Oversees tracking of each inspection report within the assigned teams to ensure on-time delivery.

• Identifies reports at risk of being late and develops solutions to ensure on-time delivery.

• Collaborates with Operation Leads and other Supervisors to prioritize resources.

• Provides direction to Team Leads on customer or report prioritization and workload assignments.

• Determines feasibility of expedited requests and provides approval to Sales Representatives or others.

• Maintains and applies knowledge of applicable regulatory codes and procedures in order to provide technical assistance in a professional manner when requested, and to optimize personnel, ensuring direct reports achieve and maintain current industry certifications.

• Responds to customer inquiries about analysis information, expedited requests, delays in deliveries and serves as subject matter expect with the customer.

• Interfaces with customer to reconcile customer service issues or report discrepancies and manages escalated issues and re-issues, as needed.

• Collects feedback from the customer, implements feedback with the entire regional analysis organization, and maintains the customer specifications files.

• Attends customer quarterly meetings, as needed.

• Tracks and maintains key performance metrics and provides reporting of metrics to management.

• Identifies trends in performance levels and makes recommendations regarding changes to the training program to Global Data Analysis Support team.

• Seeks out areas for process improvement to increase efficiency and implements, with support of management, changes to process.

• Provides feedback to Software Engineering team regarding software design and performance.

• Selects, manages, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet Company objectives while complying with EEO and Affirmative Action guidelines or foreign employment guidelines as applicable.

• Conducts performance reviews in accordance with the performance management program, providing fair and accurate assessment of employee performance, training needs, areas for improvement, and possibility of future growth within the organization.

• Drives Data Analyst training and certification to ensure timely promotion/development and maintain a fully capable team to manage all incoming work requests.

• Reports to the Global Data Analysis Manager.

• Directly supervises a team of 10-15 Data Analysts.

• Regularly interacts and works closely with Schedulers, Field Technicians, and Project Managers regarding customer deliveries.

• Coordinates with the Global Data Analysis Support team on training schedules and certification progression.

• Collaborates with Software Engineering teams on software development and improvements.

Experience

• Bachelor's degree required.

• 1-3 years of experience leading a team.

• Level II certified in at least two in-line inspection technologies (MFL, Deformation, UT/EMAT) preferred.

• Experience planning and tracking workflow and holding employees accountable to deadlines.

Knowledge, Skills, and Abilities

• Demonstrated ability to interface with clients, managing conflict resolution and serving as escalation decision-maker.

• Excellent verbal and written communication skills

• Intermediate MS Office Suite skills.

• Ability to travel (domestically/internationally) up to 10% of the time.