Position Overview:
The Houseperson is responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned, supports Guest Room Attendants by stocking supplies and equipment and handling all linen processes, ensuring superior service to all patrons and guests of the Hotel/Casino. The Houseperson will conform to all Housekeeping standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.
Essential Job Functions:
- Responsible for the highest level of cleanliness of guest room floor areas and hotel areas as assigned.
- Promotes positive guest, employee and public relations at all times.
- Responsible for the quality, consistency and presentation of all products and services.
- Services Guest Room Attendants by delivering linens, stocking carts and collecting trash and dirty linens. Replenishes supplies.
- Responsible for all aspects of cleanliness and orderliness of guest room floors and assigned hotel areas, paying attention to all details according to established procedures and standards.
- Operates heavy duty equipment including shampooers, buffers and vacuums. Maintains and cleans equipment.
- Maintains clean and organized supply areas.
- Assists with deep cleaning and moving furniture of guest rooms as assigned.
- Delivers special request items such as pillows, refrigerator, roll away beds, etc.
- Complies with Do Not Disturb notices. Follows all procedures when entering an occupied guest room.
- Promptly reports any maintenance needs, damages or guest needs to supervision.
- Responsible for the security of any assigned room keys.
- Participates in daily inspections with supervision as necessary.
- Completes reports as required.
- Attends meetings as necessary.
- Meets attendance guidelines and adheres to regulatory, departmental and company policies and procedures, including OSHA standards and regulations.