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About Switch

At Switch, we don�t just design, build and operate data centers�we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn�t just about technology�it�s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world�s most advanced digital infrastructure that powers the progress of humanity.

The Role: Vice President, Data Center Incident Management

This role leads Switch�s enterprise Incident Management program across all data center locations. You are accountable for how unplanned operational events are detected, classified, managed, communicated, and resolved. The role establishes command authority during major incidents, standardizes response practices across regions, and ensures operational reliability with minimal customer impact.

What You�ll Do

• Own the enterprise Incident Management framework across all data center regions.

• Establish and enforce the Incident Commander model, including severity definitions, response objectives, and decision authority during high-impact events.

• Lead executive-level response for Sev1 through Sev3 incidents and ensure disciplined execution of emergency operating procedures.

• Define and maintain clear escalation paths across Mission Control, Site Operations, Maintenance, Engineering, Reliability, Change Management, and customer-facing teams.

• Maintain single-threaded ownership of the full incident lifecycle from detection through restoration and reporting.

• Standardize workflows, severity classifications, handoffs, and authority boundaries across all campuses.

• Partner with Mission Control to ensure clear triage criteria, runbooks, and dispatch processes.

• Oversee After Action Reports and ensure root causes, contributing factors, and systemic risks are fully evaluated.

• Drive corrective action plans and ensure long-term remediation is tracked to completion.

• Establish performance metrics, trend analysis, and reporting that improve operational resilience.

• Serve as executive escalation point for major incidents and ensure clear internal and customer communications.

• Build and lead an Incident Management leadership structure aligned across all regions.

What We�re Looking For

• Executive-level decision-making during high-impact operational events.

• Clear command presence and authority in time-sensitive situations.

• Ability to align cross-functional leaders without relying on direct reporting lines.

• Strong operational discipline and focus on standardization.

• Commitment to safety, reliability, and customer impact reduction.

What You�ll Bring

• 12 or more years of leadership experience in data center operations, mission-critical infrastructure, or large-scale operational environments.

• Proven experience leading major incident response or command-and-control structures.

• Deep understanding of ITIL Service Support disciplines, including Incident, Problem, and Change Management.

• Experience establishing enterprise-wide operational standards across multiple sites or regions.

• Demonstrated success influencing executive stakeholders and cross-functional teams.

• Exceptional written and verbal communication skills, especially during high-visibility events.

• Bachelor�s degree required; advanced degree preferred.

Why Switch?

• A Culture of Karma � We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

• Industry Leading Designs � Work with the most advanced data center technology on the planet and be a part of emerging technology development.

• Flexibility & Remote Opportunities � Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

• Career Stability & Growth � In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

• Generous Benefits Package - Switch provides medical plan options of comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job�it�s a mission. If you�re ready to lead enterprise-level operational reliability with clarity and accountability, we want to hear from you.

Apply Now and Let�s Build the Future Together.