The Patient Scheduler is a key member of the Patient Scheduling Office (PSO) team and plays a critical role in delivering a high-quality patient experience. This position supports multiple clinics nationwide by managing inbound calls and web-based leads, answering prospective patient questions about our products and services, and efficiently scheduling and confirming appointments. The Patient Scheduler helps optimize patient flow, ensures accurate documentation, and supports both patients and providers through timely, professional communication.
The ideal candidate is patient-focused, detail-oriented, comfortable working in a fast-paced healthcare environment, and motivated by achieving strong scheduling and conversion outcomes.
Duties and Responsibilities:
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Field live inbound calls and respond to web leads with the goal of scheduling new patient appointments
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Answer prospective patient questions regarding products, services, and treatment options in a clear and compassionate manner
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Follow scripted conversations to qualify potential patients and build excitement around care options
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Schedule, confirm, reschedule, and cancel patient appointments efficiently, with emphasis on same-day and next-day availability
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Confirm appointments to maximize patient show rates and minimize scheduling gaps
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Support a Five Star patient experience by addressing patient questions and concerns in a timely, professional, and welcoming manner
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Sunday - Thursday but can change to Mon - Friday with or without rotating Sundays); hours can range from starting as early as 7:30AM EST and ending as late as 7:00PM EST
Work Location: In person