• Technical Support: Diagnose and troubleshoot hardware, software issues including account setup for both Windows and Mac OS environments.
  

• Account & Access Management: Manage user accounts, permissions, and access controls across different applications.
  

• Google Workspace Management: Support and manage Google Workspace, including handling users, groups, and distribution lists.
  

• Issue Management: Prioritize and manage multiple open tickets at the same time, ensuring all issues are logged and resolved efficiently.
  

• Remote Support: Provide technical assistance via remote-access systems, ensuring timely resolution within defined Service Level Agreements (SLA).
  

• SOP Compliance: Follow, update, and help create Standard Operating Procedures (SOPs) to contribute to team knowledge management.
  

• Shift Work: Be available for 24x7 rotational shifts to support round-the-clock IT operations.
  

Requirements

• Hands-on experience with both Windows and Mac OS environments.
  

• Strong multitasking abilities, capable of managing several issues simultaneously.
  

• Good interpersonal skills and strong written and verbal communication abilities.
  

• Ability to work in a 24x7 support environment.
  

• Willingness to learn and develop technical skills.
  

Benefits

• 5 Days Working
  
• One Complimentary Meal per Day
  
• Internet Reimbursement
  
• Gym Reimbursement
  
• Group Medical Insurance
  
• Mental Health support benefits
  
• Relocation Assistance (if Applicable)