IDT GT is looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently and as part of a team.


RESPONSIBILITIES:

Monitor accounts to identify outstanding debts

Investigate historical data for each debt or bill

Find and contact clients to ask about their overdue payments

Take actions to encourage timely debt payments

Process payments and refunds

Resolve billing and customer payment issues

Reconciliation skills to analyze customer ledger and identify patterns of payment behavior by collating and comparing invoices and      receipts to identify incomplete payments and delinquencies and ensure reduced potential for losses.

Update account status records and collection efforts

Report on collection activity and accounts receivable status

REQUIREMENTS

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Working knowledge of MS Office and databases (Excel is a must)

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma; Associate s/Bachelor s degree is a plus

OTHER JOB SKILLS

Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Integrity - Job requires being honest and ethical.

Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.

Achievement/Effort - Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Persistence - Job requires persistence in the face of obstacles.

Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Initiative - Job requires a willingness to take on responsibilities and challenges.

Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.

Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.

Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.

Social Orientation - Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Innovation - Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.