Description

Guest Service Agent

Resort Rentals is a vastly growing vacation rental, property management and Real Estate company nestled between Tampa Bay and Florida's beautiful Gulf Coast where the sun always shines. Our team members are the true soul of our company. We think differently about travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests and property owners. We are deeply committed to the foundation of core values that molds our interactions with everyone we encounter, our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and place, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

To be considered for this position:

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

(https://go.cultureindex.com/p/epJhRkrvLaskxsLHxu )

How we treat our people:

•  Our company motto is "Because you Matter." We respect and appreciate all people.
• We offer a competitive benefits package.
• We offer a competitive Paid Time Off policy. 

We are seeking an energetic and dedicated individual who enjoys working with people and takes pride in helping guests create exceptional vacation experiences. The ideal candidate is service-oriented, proactive, and passionate about ensuring every guest feels welcomed and well taken care of throughout their stay.

Requirements

Essential Functions:

• Oversees, directs, and manages the daily operations of the both the Guest Services and Owner Relations Teams.
• Manages the delivery of efficient reservations services, check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Develop and grow relationships with homeowners by proactively communicating and becoming the subject matter expert for all properties.
• Coordinate and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Manages an efficient and highly capable teams, ensuring they are trained, effective, and adhere to Company Standards of Excellence and Policies
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members and serves as a role model to demonstrate appropriate behaviors
• Interacts with Owners and Guests on a routine basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Maintains a strong working relationship with Executive Leadership and organizational stakeholders to support operations and goals and to expedite resolution of any problems and circumstances that may arise, ensuring the highest level of hospitality and integrity.

Qualifications

• Vacation rental or hospitality experience preferred
• Experience in managing teams and qualitative customer relationships
• Excellent time management skills with the ability to change activity frequently and handle interruptions
• Understanding of and ability to create a healthy organizational culture
• Excellent interpersonal communication skills
• Enhanced computer skills
• Problem-solving and a customer service mentality are a must
• Extremely pleasant "hospitality" demeanor.

Summary

If you are interested in becoming an integral part of a growing, fast-paced, fun-loving company then you will love being a part of our team!

Our Motto is "Because YOU Matter!"

Our Mission is to "Create personalized experiences through exceptional service." 

Our Vision is to "be the premier vacation rental company through dedication to all we serve."

Resort Rentals, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Resort Rentals, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.