HiringCafe
Posted 2w ago

Representative, Customer Service

@ Avient
View All Jobs
Tangerang, Banten, Indonesia
OnsiteFull Time
Responsibilities:managing orders, processing orders, updating customers
Requirements Summary:Bachelor's degree; 1+ year relevant experience; SAP SD and Microsoft Office; willing to perform basic administrative tasks.
Technical Tools Mentioned:SAP SD, Microsoft Office
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Responsibilities

Essential Function 1: Invoice Handling

  1. Ensure signed Delivery Notes are returned to Avient as soon as possible
  2. Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer: 

 

Essential Function 2: Order Fulfilment

  1. Act as the main contact person for customers, responsible for responding to all customer requests.
  2. Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer.
  3. Regular update to customers regarding price conformity, material availability, and estimated delivery schedule.
  4. Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule.
  5. Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note.
  6. Provide the most accurate delivery schedule confirmation to customers.

 

Essential Function 3: Sales Support

  1. Communicate with the Sales Team regarding order status, price differences, and overdue receivables.
  2. Help the Sales Team monitor customer debts to meet targets.
  3. Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety.
  4. Provide accurate payment information from customers to GBS-OTC.

Responsibilities

Essential Duties & Responsibilities 

  • Provides customer focused service to assigned accounts. 
  • Responds to and manage customer orders from order entry to delivery and invoicing. 
  • Understands and communicate the value of our products and services. 
  • Understands customers' products, services, business operations and needs. 
  • Communicates effectively over the phone and electronically. 
  • Uses a variety of systems to enter and complete transactions.
  • Accomplishes work within set timeframes. 
  • Key inside contact for specific customer/seller base. 
  • Process incoming orders, confirm pricing and availability of product. 
  • Advise customers of order status.
  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc. 
  • Timely and accurate administration of sales orders, customer complaints, material returns and credits. 
  • Answer price and availability questions. 
  • Respond to customer literature requests for MSDS, Certifications, etc. 
  • Follow all applicable ISO procedures. 
  • Use system reports and inquiries to drive activities that ensure superior customer service. 
  • Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc. 
  • Process new customer/update requests. 
  • Provide market or account intelligence gained through customer contact. 
  • Participate in customer calls and visits with sellers. 
  • Proactive communication with product supply reps and shipping department of any order changes customer initiates. 
  • Work with seller and PSRs to reduce aged inventory. 

Scope 

Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific. 

Qualifications

  1. Bachelor Degree, any major
  2. Obtained minimum 1-year of relevant experience, open for candidates from any industries, but anyone coming from specialty chemical industry would be an advantage
  3. Knowledged in SAP - Sales and Distribution module and Microsoft Office
  4. Able and willing to do basic administrative works