Full-time. Monday - Friday, eligible to work from home after 6 months. No weekends or holidays.

CORE VALUE COMMITMENT:

In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another�s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

JOB SUMMARY:

The Clinical Scheduler will be responsible for handling a high volume of inbound and outbound patient calls for the purpose of scheduling appointments, triaging patient�s symptoms/issues and routing calls and cases to providers appropriately and in a timely fashion.

ESSENTIAL JOB FUNCTIONS:

• Answer inbound calls and place outbound calls to complete appointment scheduling for patients, following physician-specific criteria, based on appointment type and patient needs.
• Triage patient symptoms, questions, and concerns to schedule an appointment or escalate to a triage nurse, if necessary.
• Complete patient registration in Allscripts.
• Triage and route patient messages to appropriate staff members clinic wide.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of medical insurance and insurance companies.
• Skill at communicating in a professional manner, both verbally and in writing.
• Skill in using a computer and a variety of software, including Electronic Health Records (EHR) software, Word, Excel, Access, and Outlook.
• Skill in attention to detail and accuracy.
• Ability to communicate effectively and deliver excellent customer service.
• Ability to work independently and in a team environment.
• Ability to be patient in tense situations
• Ability to be a good representative of Think.

EDUCATION & EXPERIENCE:

School diploma or GED equivalent required. Minimum of one (1) year of experience with medical scheduling, preferably in a high-volume environment. Minimum of one (1) year of experience with electronic health records, preferably with Allscripts.

WORKING CONDITIONS AND PHYSICAL EFFORT:

This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

• Stand 10% or longer of a workday.
• Walk 5% of a workday.
• Sit 85% of a workday.
• Requires ability to lift up to 10 pounds occasionally.
• Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
• Requires repetitive use of hands for: simple grasping, fine manipulation, computer use
• Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.