SUMMARY

Under the supervision of the Director of Resident Services, the Resident Services Manager is responsible for oversight of the delivery of resident services programming at affordable housing properties that serve families, seniors and those with special needs within Eden Housing’s portfolio. The Resident Services Manager is responsible for the supervision of multiple Resident Services Coordinators providing services to residents in affordable housing properties. Additionally, this role is responsible for the development of collaborative relationships with outside services to bring robust and relevant programming to Eden Housing properties.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned sites.


• Assist in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified resident needs.


• Use program data and regular reporting as a tool for staff and program supervision and quality improvement.


• Provide input in the development of resident services budgets and responsible for monitoring budgets and reporting on variances.


• Locate, develop and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist Resident Services staff to do the same.

• In cooperation with the Technology Programs Manager, supports Eden’s computer learning program and work in collaboration with the Manager to bring other technology-based education to the properties.

• Assists the Fund Development Department in soliciting donations from local businesses and vendors for events and activities. Provides information required to submit relevant grant applications for programming.

• Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.


• Facilitate effective working relationships between Resident Services and Property Management staff.

• Contribute to positive and effective teamwork environment with colleagues.


• Completes all required statistical records and reports in a timely manner.


• Designs and implements evaluation tools to assess quality of services and resident satisfaction with programming.

• Attends all staff meetings, trainings and other appropriate meetings and conferences as required.


• Assists residents from other properties on an as-needed basis. 


• Actively participate in our culture of inclusivity.


• Must have access to reliable transportation to travel during the business day to Eden properties, training sites and retail stores. 

 

SUPERVISORY RESPONSIBILITIES

Directly supervises Resident Services staff and or volunteers/interns.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, train, and orient employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems