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Posted 2w ago

Cornerstone Equipment- Operations Manager

@ Cornerstone Equipment
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Frankfort, Kentucky, United States
$65k-$90k/yrOnsiteFull Time
Responsibilities:Leadership oversight, Revenue goals, Aftersales processes
Requirements Summary:Lead and manage operations; drive revenue and profitability; develop aftersales processes; manage inventory; ensure high customer satisfaction.
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Job Description

Description

JOB PRIMARY RESPONSIBILITIES:

  • Leadership, Management, and Accountability: Provide strong leadership and direct oversight of the Frankfort Aftersales Team, ensuring efficient day-to-day operations. Establish clear expectations, monitor performance, and hold team members accountable for achieving departmental objectives. Foster a culture of collaboration, continuous improvement, and professional development through coaching, training, and regular performance evaluations.
  • Revenue and Profitability Goals: Drive the execution of revenue generation and profitability strategies for the Frankfort Aftersales department and overall location. Analyze financial performance, identify opportunities for growth, and implement initiatives to maximize margins. Monitor goals, control expenses, and ensure alignment with company financial targets and long-term business objectives.
  • Aftersales Process Development and Management: Lead the implementation and continuous improvement of aftersales processes to enhance operational efficiency and service quality. Standardize workflows, ensure compliance with company policies, and adopt best practices across all Frankfort aftersales operations. Evaluate process effectiveness regularly and implement corrective actions where needed.
  • Customer Service and Relationship Management (Post-Sale): Oversee all post-sale customer interactions to ensure a high level of satisfaction and long-term loyalty. Develop and maintain strong customer relationships by addressing concerns promptly, resolving issues effectively, and identifying opportunities for additional service or product offerings. Implement customer feedback systems and use insights to improve service delivery.
  • Inventory Management: Manage inventory levels to balance availability with cost efficiency, including minimizing interest expense on associated inventory. Monitor stock levels, turnover rates, and demand trends to ensure optimal inventory performance. Implement strategies to improve inventory accuracy, reduce excess or obsolete stock, and maintain effective turn rates aligned with business goals.

GENERAL JOB DUTIES OF ALL CORNERSTONE LEADERS:
•    Assists team members with any necessary and essential task to ensure a fully functional organization.
•    Provide excellent customer service, with a highly positive and friendly approach.
•    Lead out in all company Core Values and generally be available and ready to assist with any other appropriate job task.
•    Other duties as assigned.

Requirements

 
  • Proven ability to lead, motivate, and develop high-performing teams.
  • Demonstrated experience managing budgets, revenue targets, and profitability metrics.
  • Strong background in developing, implementing, and optimizing operational processes.
  • Knowledge of compact construction or agricultural equipment industry. 
  • Experience driving efficiency, standardization, and quality improvements within a service or aftersales environment.
  • Deep understanding of customer relationship management and post-sale service strategies.
  • Proven track record of improving customer satisfaction, retention, and loyalty.
  • Experience managing inventory levels, forecasting demand, and optimizing inventory turnover.
  • Understanding of cost control measures, including minimizing carrying costs and interest expenses.
  • Strong analytical abilities with a data-driven approach to decision-making.
  • Capable of identifying issues, developing solutions, and executing corrective actions effectively.
  • Excellent verbal and written communication skills.
  • Ability to communicate clearly across all levels of the organization, including senior leadership, team members, and customers.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and meeting deadlines.
  • Self-motivated with the ability to adapt to changing business needs.
  • Demonstrates initiative in identifying opportunities for improvement and driving change.

Summary

Cornerstone Equipment is looking for an Operations Manager to join our Frankfort branch!
We are a family-owned and operated equipment sales and service company based in Dry Ridge, KY. We're a group of Blue-Collar Professionals on a mission to help other Blue-Collar Pros with their compact construction and agricultural endeavors.  For the past three years, we’ve been recognized as one of the “Best Places to Work in KY,” and we’re committed to maintaining a workplace where people love what they do.

As the #1 Selling Multi-Store dealer for Bad Boy Tractors (2025) and #1 Selling New Holland Construction Dealer in the US (2025), Cornerstone Equipment offers an exciting opportunity for sales professionals who are passionate about helping customers find the perfect solutions for their needs.

We pride ourselves as being Blue Collar Professionals and are seeking individuals who bring energy, integrity, and a strong customer-first mindset. If you’re driven, personable, and ready to build lasting relationships while representing some of the best equipment in the industry, we want to hear from you!